WHO YOU’LL WORK WITH

This role reports to the Manager, Software Engineering within Technology Services team of Global Converse Technology team at the India Technology Center in Bangalore. This role requires the candidate to be in-office 4 days a week, one day remote on Fridays.

The India Technology team supports global sales channels and enables Converse to serve consumers across retail and digital commerce worldwide. In this role, you will lead reliability and operational excellence across key consumer touchpoints — from dot com to product delivery—helping the business scale with speed, stability, and a seamless customer experience. You will partner closely with cross-functional global technology teams to drive delivery, support, and continuous improvement. You will be accountable for enabling reliable technology delivery across Converse’s retail and digital commerce channels, ensuring strong operational support, continuous improvement, and a seamless consumer experience. Partnering with global Converse technology teams will be key to successful growth in all aspects of technology delivery and operations. 

• Product Managers, Designers, and Program/Portfolio partners

• Platform and Site Reliability Engineering (SRE) teams

• Engineers, Security, and Architecture partners

• External technology partners and vendors

WHO WE ARE LOOKING FOR

We are seeking a highly experienced Senior Software Engineer who brings deep expertise in e-commerce systems, Salesforce Commerce tools, AI-driven commerce experiences, and high-demand launch and bot mitigation capabilities to help us deliver the best possible experience to consumers worldwide. We are open to candidates in Bangalore India. This

Required Skills: 

• Bachelor’s degree in computer science, Engineering, or a related technical field (or equivalent practical experience)

• 6+ years of professional experience in ecommerce engineering and SRE practices

• Deep hands-on experience with Salesforce Commerce Cloud (SFCC) is preferred but equivalent ecommerce tools are mandatory

• Experience leading a global team, mentoring team members and providing proven business value

• Experience with observability tools such as Splunk, Grafana, or New Relic, including the implementation and configuration of alerts and dashboards for technical teams and business stakeholders

• Experience with site performance optimization and knowledge of Google Lighthouse and Core Web Vitals.

• Knowledge of ServiceNow for Incident/Problem/Change Management

• Familiarity with ITIL best practices

• Strong analytical and problem-solving skills, with the ability to assess complex technical issues and develop effective solutions.

• Experience with code reviews, release preparation, and post-release checks.

• Familiarity with leveraging AI and large language models (LLMs) in an ecommerce environment, such as recommendation engines, intelligent search, personalization, demand forecasting, or conversational AI

• Proven experience building and operating high-traffic launch capabilities, including bot mitigation, queue management, traffic shaping, CDN optimization, edge computing, and real-time scaling strategies.

• Strong communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders

• Ability to collaborate effectively in a fast-paced, results-oriented, globally distributed environment across teams and time zones.

• Proven success in highly collaborative, multidisciplinary teams, with a growth mindset that is curious, adaptable, and energized by evolving technology.

• Comfort contributing to software development, APIs, and platform enhancements beyond traditional ops scope.

WHAT YOU’LL WORK ON

Responsibilities:

• Lead the L1/L2/L3 support team to ensure smooth operations and effective triage of incidents and problems.

• Align with key business drivers and build support plans in partnership with extended technology teams across dot com and supply chain functions.

• Serve as the primary point of contact for dot-com operations and as a secondary point of contact for retail operations.

• AI Agent Development/orchestration: Design, build, and implement AI agents and copilots using frameworks such as RAG

• Drive the technical vision and roadmap for ecommerce platform capabilities, ensuring scalability, reliability, and performance during high-traffic events and product launches

• Lead the development and continuous improvement of bot mitigation strategies and technologies to protect high-demand product launches and ensure fair access for consumers.

• Drive continuous improvement in processes, testing strategies, and operational excellence, while contributing to architecture evolution and security.

• Develop and maintain operational documentations in confluence

• Participate in the on-call rotation to support 24/7 operations within your domain.

• Support product readiness for system implementations, enhancements, and related initiatives.