People, Person, Apparel, Clothing

Account Operations Specialist - Temporary

Account Operations Specialist - Temporary

Athens | Greece

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Strategy & Operations
Description

The Account Ops Specialist (AOS) role is responsible to support in-season orderbook for Field & Digital First Accounts to enable sustainable and profitable growth for Nike. This role is accountable for working with the Market Place Ops team and executing daily operations and order management activities for Field & DF Accounts to drive success at retail.

In-season execution:
Execute efficient order management processes to plan and deliver seasonal order books
Execute operational tasks to maintain accurate order book status (unshippables, cancel dates in the past, idocs, credit blocks, etc)
Support order entry activities resulting in an accurate and complete order book (including order acknowledgement / orderbook reconciliation processes)
Monitor key supply chain metrics regarding inventory, order book flow and coverage
Highlight product delays and communicate order book challenges
Manage (category) product launches with category coordinator and monitor product delivery dates
Deliver Customer Service excellence to the Field Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model (SMD)
Provide input into shipping goal setting & tracking process for Field Accounts
Support the AOL to implement best practice tools & processes identified within the MPO and Nike departments

Relationship Management / Team

Develop and maintain relationships with key peer stakeholders across the Nike Matrix
Actively participate in the MPO team - including providing executional input into team meetings and improvement initiatives


Qualifications
Education:
Min Bachelor degree in Business Management and/or Supply Chain
Experience:
Entry level position, some relevant work experience preferred
Understanding of customer service values and behaviors

Preference:
Computer skills: MS Word, Windows, Excel, Power Point
SAP knowledge

Languages:
Fluency in Greek & English. Both written and spoken. 

Interpersonal skills:

Strong Customer Service mindset with focus on delivering superior Customer Service
Willingness to learn
Attitude for problem solving
Attention to detail
Sound written and verbal communication skills
Consumer / customer oriented with good understanding of sports retail business

Important information: this is a temporary role with total duration of 6 months.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00435597

Apply Now

Email me about jobs like this

Not ?

Thank you

Other People Viewed

Coach (Store Supervisor) - JPO

Malaysia Malaysia Retail Stores I
Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dre...

Athlete/Sales Associate, Uni Hill

Melbourne Victoria Australia Melbourne, Victoria, Australia Retail Stores
Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dre...

Assistant Head Coach (Assistant Store Manager) - KLIA

Malaysia Malaysia Retail Stores I
Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dre...

Assistant Head Coach CORE (Assistant Store Manager)- GPO

Malaysia Malaysia Retail Stores I
Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dre...

Marketplace Operations Digital Designer

Beaverton Oregon United States Beaverton, Oregon, United States Design
Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dre...

TAX CONTROVERSY SPECIALIST

São Paulo State of São Paulo Brazil São Paulo, State of São Paulo, Brazil Finance
Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dre...

Job Alerts 

Not ?

Thank you

Apply Now

Email me about jobs like this

Not ?

Thank you