People, Person, Apparel, Clothing

Claims Specialist (German Speaking)

Claims Specialist (German Speaking)

Hilversum | North Holland | Netherlands

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Finance, Corporate Services

Like any winning team, Nike, Inc. relies on talented, ambitious individuals to thrive. Every day, the Corporate Service teams raise the bar on excellence. The diverse disciplines that make up these teams include Finance, Facilities, Legal, Human Resources, Procurement, Child Development, Administrative Support, Strategic Planning and more. Corporate Services drives innovation in process, technologies and services, while fueling the company with exceptional levels of support.

Today, the opportunities for growth across Nike, Inc.'s business portfolio offer more potential than ever. Nike Finance employees play a key role in that progress by identifying and capitalizing on opportunities to drive value for every Nike shareholder. They manage accounting and reporting for Nike's multi-billion-dollar global investment portfolio, debt and equity instruments, and other Treasury activities. They strategize, forecast, audit, analyze, budget, research and lead important decisions. Across Nike's diverse geographies and businesses, Finance employees deliver far more than just the numbers.
Description

As our Customer Finance CORE EMEA Claims Specialist you will be part of the EMEA Customer Finance team and support our Center of Regional Excellence (CORE) - a 50+ person team providing centralized service delivery of wholesale customer collections, cash application, dispute management, and discount set-up for total revenue across both the Nike and Converse brands, 27 countries and over 9,000 customers.

As a Customer Finance Claims Specialist you will support the Customer Finance team, within the wholesale business. Reporting to the Customer Finance Team Lead, you will perform Claims related activities with responsibilities including Invoice and Shipment claims resolution. You will ensure a high level of service quality to our customers providing efficient claims resolution, while complying with internal policies and procedures relating to logistical and financial disputes.

Key areas of responsibility:
  • Support the Service Model Differentiation (SMD) to implement Customer Finance panel of services, aligned to Sales Strategy;
  • Support cross functional stakeholders by reducing cash collection risk through effective claims management and resolution;
  • Perform accurate claims investigation, ensuring the correct approvals are obtained for actions, and documentation is maintained in relevant system as per guidelines;
  • Manage workload in line with targeted Service Level Agreements.
  • Ensure pro-active follow-up of claims within your portfolio/task list to minimize the number of blocked invoices and enable payment on time; Escalate to TL any risks to timely resolution;
  • Support reduction of Invoice claims through root causes analysis, clear communication with Sales to enable claim preventative measures to be initiated using Nike Flow.

Qualifications
  • Bachelor/Master Degree in Accounting, Finance, or related fields preferred;
  • Fluency in English and German language is a must
  • Experience in Finance related fields is a plus
  • Effective communicator with ability to influence stakeholders during difficult conversations
  • Solid Excel and PowerPoint skills
  • Previous SAP knowledge preferred


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00444900

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