People, Person, Apparel, Clothing

Converse Site Experience Assistant Manager

Converse Site Experience Assistant Manager

Shanghai | China

Converse is the story of a sneaker that started on the court and moved to the stage and street. We're a company ready for change and that's who we hire: the most malleable, the most innovative, and the most creative. Our clothes and sneakers have been worn by rebels, rockers, rappers, artists, thinkers, and individuals. So that's why we hire individuals. So we're speaking the same language.

Retail Corporate, Converse, Converse I

Without You, We'd Just Be Collectors of Our Own Stuff

Business equals selling stuff. That's the basic model. The more complex awesome model is creating stuff that people identify with and then you figuring out how to get it to them. We need people like you: creative, dynamic problem solvers who see it as more than business. Who see it as giving people the tools of self-expression and individuality.
Description

  • Responsible for site enhancement and functionality list, partnering with the IT function including weekly review and prioritization, identification of big win opportunities, and support of build and execution including frequent site functionality audits to identify optimization opportunities to enhance the customer shopping experience.
  • Partner with Site Merchandising team to develop recommendations on site functionality, navigation optimization and other planned site enhancements including a full site redesign, and all new future site functionality.
  • Recap and communicate outcome of tests and deployment of new functionality.
  • Develop testing and measurement plan for enhancements.
  • Maximize analytics usage, and site metrics for click through, page view, product view, conversion rate, bounce rate, abandon cart rate -- responsible for growth of all metrics to support sales growth.
  • Collaborate to develop a process for defining and submitting business cases for new/enhanced functionality, scoping necessary work, prioritizing requests, managing through delivery and measuring and recapping performance.
  • This individual will constantly be looking at trends in site experience and site merchandising across the industry and online space, benchmarking competitive campaigns, newly released functionality, and working internally to identify key opportunities and gaps.


  • Experience of eCommerce site experience management and UI/UX 
  • Bachelor's degree and passion for eCommerce and customer experience and driving innovation
  • Experience of working closely and understanding information architecture, user experience, interaction design, visual design initiatives, analytics/testing and development (including mobile)
  • Ability to work in a fast-paced environment and experience working in a customer-facing business
  •  Ability to develop key business strategies and execute on them resulting in an impact to the business
  • Strong communication skills, ability to represent the interests of a broad group of stakeholders
  • Proven experience leveraging quantitative data analytics within web analytics platforms to solve business problems, uncover opportunities and develop strategies
  • Highly Proficient in MS Excel, Word, Outlook, and web analytic platforms


Converse is more than a company; it's a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we're different.

Job ID 11950

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