People, Person, Apparel, Clothing

Customer Service Representative (ETW)

Customer Service Representative (ETW)

Shanghai | China

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Supply Chain

The Nike, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accountants, and more than 100,000 retail stores worldwide - making the impossible happen every single day.
Description

1. Receipt of customer orders, order management: order placement and input in system, proactive resolution of problems, enforcement of company policies, product information and availability, allocation, claim management; value added services, and consumer services.

2. Order management for internal accounts of free delivery: Company order and seeding order. Place order, delivery and shipment receipt follow up.

3. E-Com order management: Stock reservation, weekly order replenishment for E-com. Smooth shipment to own store.

4. System testing: System new functions development testing, bug fixed testing.

5. Customer connections: accounts contact for regular survey or information share with accounts.

6. Reports: Sales order analysis, Order cancellation, order reconciliation ,miscellaneous work on reports.






Education/Work experience: Bachelor degree or above.

Knowledge: Good understanding of Customer Service policies

Skills/Abilities:


  • Competency in speaking, writing, and reading English and Chinese.

  • Must posses excellent listening and communication skills.

  • Ability to manage multiple priorities at the same time

  • Proficiency in Microsoft Excel, Word, PPT and outlook.

  • Ability to negotiate, persuade and influence in critical situations to obtain consensus with internal and external customers.

  • Hard working, Patient, Precise, Target-Oriented.


  • NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

    NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

    Job ID 12111

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