People, Person, Apparel, Clothing

Digital Product Specialist

Digital Product Specialist

Boston | Massachusetts | United States

Become part of the Converse Team

Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it's about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.

Converse designs the future. At Converse, designers chase their curiosities and build what's next, shaping the culture and advancing human creativity. The Design Teams include artists, inventors and specialists, all with different focuses, including color and material experts, and apparel, footwear and graphics designers. Converse designers look to the future, courageously pursuing materials, ideas and forms that further elevate the consumer's experience, raise the bar for modern style and reduce environmental impact.

Converse is the story of a sneaker that started on the court and moved to the stage and street. We're a company ready for change and that's who we hire: the most malleable, the most innovative, and the most creative. Our clothes and sneakers have been worn by rebels, rockers, rappers, artists, thinkers, and individuals. So that's why we hire individuals. So we're speaking the same language.

Leading with Digital, Converse is setting a bold strategic plan to enable and inspire consumer self-expression by positioning converse.com as the first and best source for authentic Converse products and experiences.

As a member of the Digital team, the Digital Product Specialist will help to drive a successful customer journey from cart to delivery, partnering with a cross functional team to support a frictionless operational pipeline.

You will inform and help manage ticket prioritization and the release of enhancements and new features/functionality based on a strong understanding of consumer needs, insight and in-depth data analysis.

The Work:




As a Digital Product Specialist for converse.com you will assist the Digital Product Director and partner closely with our Technology, Brand, User Experience and Global and Regional Digital Commerce teams to:
  • Assist in documentation of Requirements, with the direction of a senior member of the Product Management team
  • Provide release management support by executing of UAT validation, support coordination of multi-step end-to-end testing needs
  • Ad hoc analysis of data to support prioritization and approach to development needs
  • Act as the Product Team front-line with Production Support for the end-to-end order pipeline
  • Analyze customer insights and industry trends to inform recommendations for product / process improvements


WHAT YOU BRING TO CONVERSE
  • 3+ years of digital product management experience with an ecommerce business.
  • Proven record of partnering with cross functional teams.
  • Process driven, is a critical thinker and problem solver
  • Understanding of ecommerce landscape including technologies and vendors
  • Passionate advocate for the customer with experience in digital operations / customer call center processes and testing methodologies.
  • Strong acumen for web analytics and a knowledge of how KPIs translate to business value.
  • Experience delivering enhancements in an iterative design and development process that leverages agile principles.
  • Team player with strong communication and collaboration to build strong relationship with cross functional partners and stakeholders.


Converse is more than a company; it's a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we're different.

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