People, Person, Apparel, Clothing

Expert on Demand Specialist

Expert on Demand Specialist

Beaverton | Oregon | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Corporate Functions, Corporate Services

Like any winning team, Nike, Inc.'s Corporate Functions team depends on a diverse set of skills to operate at peak performance. Those skills span many disciplines across Nike's Corporate Functions, including Facilities, Child Development, Administrative Support and Aviation. While roles range from pilots to security specialists to teachers, one thing remains constant: the teams deliver exceptional experiences and services at Nike locations around the world.

Like any winning team, Nike, Inc. relies on talented, ambitious individuals to thrive. Every day, the Corporate Service teams raise the bar on excellence. The diverse disciplines that make up these teams include Finance, Facilities, Legal, Human Resources, Procurement, Child Development, Administrative Support, Strategic Planning and more. Corporate Services drives innovation in process, technologies and services, while fueling the company with exceptional levels of support.
Description

As our Nike on Demand Expert , you'll provide support of the pre- or post- sale process by having direct interaction with consumers via live messaging through the Nike App. Duties will include resolving issues, facilitate order placement and answering specific/technical questions across all category channels. You will also assist with general questions regarding our Nike+ membership program along with helping consumers to become a part of the Nike+ family. As a subject matter expert in all things Nike, your knowledge and passion for each sport will create a premium consumer experience while assisting with the growth of each brand. You will provide recommendations and feedback to our digital and brand partners to amplify the consumer experience while continually keeping yourself up to date on current market and competitor trends.

Your responsibilities will include (but not limited too):
  • Respond directly to consumers through our live messaging business model.
  • Proactively sell product based on knowing the specific needs of the consumer, offering suitable alternatives when product is not available.
  • Drive the relationship with the consumer through constant communication maintaining a proactive approach.
  • Maintain key performance indicators (kpi's) for coverage and service.
  • Communicate professionally with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication
  • Monitor current consumer, retail and competitor trends within each industry through all available forms of print, internet and social media.
  • Place orders for new product and assist consumers with order tracking and delivery.
  • Respond to general questions and help facilitate issue resolution in a timely manner.

Qualifications
  • Bachelor's degree in Business or related field required.
  • 3 years' directly related work experience in customer/consumer service required.
  • 2 years' related work experience in lieu of a degree.
  • General knowledge of each specific sport category.
  • Familiar with consumer, market trends and major retailers.
  • Basic knowledge of Nike products.
  • Excellent team and customer service orientation required
  • Proficient in Microsoft Word, Excel, Outlook and PowerPoint
  • Ability to communicate well through written communications.


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00435372

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