People, Person, Apparel, Clothing

GCHQ Experience Delivery manager

GCHQ Experience Delivery manager

Shanghai | China

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Facilities

Nike, Inc. corporate campuses provide environments to maximize employees' full potential. From meticulous landscaping, to state-of-the-art fitness centers, running trails and more, the Nike Facilities teams keep campuses around the world running at peak performance so employees can operate in an environment that inspires innovation. These teams lead the design and construction of Nike's corporate buildings, supply project management services, ensure workplace security and much more. The end result: an atmosphere that inspires everyone who sets foot on a Nike campus.
Description

Job Accountabilities:
  • Activate of service solutions and global performance standards implementation through services partner at location
  • Manage supplier partnerships for GCHQ, including QBR's and be the single point of contact for all services at GCHQ.
  • Develop and maintain a solid CRM framework/ model to ensure services programming reflects the Voice of the Customer. Develop and maintain quarterly athlete* insights reporting.
  • Drive innovation and efficiency to increase service levels, drive new processes to increase efficiency and impact to our athlete*
  • Support GEO Service Programming with end to end service design experience for GCHQ.
  • Maintain service contracts for GCHQ, run RFP's when and where needed for GCHQ and inform capital and AOP budgets.
  • Represent WD+C with Safety and Security strategic partners.  Overall accountability in meeting Nike requirements coordinating with EHS and strategic partners 


Requirements:
  • At least 5 years relevant working experience
  • Fluent English and Chinese
  • Passionate, Service oriented mindset


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 12891

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