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Lead BSA - HR Support Frontline

Lead BSA - HR Support Frontline

Beaverton | Oregon | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Technology

Nike, Inc. Technology is responsible for making the world's largest sport brand run faster, smarter and more securely. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Global Technology aggressively innovates solutions to drive growth while creating and implementing tools that help make everything else in the company possible.
Description

As our Frontline Service Delivery Lead in Enterprise Application Support, you'll work as a part of our Technology Services organization supporting HR Production systems. You'll provide experienced leadership and oversight of third party production support providers using established business models and processes. You will lead your functional support area, catalyzing strategic initiatives and managing daily workloads (Incidents/Requests/Tasks) and Service restoration activities.

To make it clear, we're not looking for just anyone. We're looking for someone special, someone who had these experiences and clearly demonstrated these skills:
  • Leadership experience in a Production Support environment. 
  • Developing and encouraging partnerships across a Support Enterprise while demonstrating excellent influencing skills across Product, Batch and other Enterprise Platform Owners across a heavily matrix organization. 
  • Leading resolutions for challenging, cross-functional situations in a matrixed organization. 
  • Experience in facilitating incidents tickets to closure, well within SLA's, 
  • Driving operational efficiency improvements & designed programs for same. 
  • Managing vendors and ensuring venders are executing against operational performance targets, standards, and procedures. 
  • Providing oversight ensuring prioritization of complex, productive service restoration workloads in a 24/7/365 environment 
  • Excellent acumen in understanding business needs 
  • Strategic thinking and alignment skills 
  • Demonstrated ability to leverage influencing and persuasion skills to obtain desired results 



Qualifications

  • Bachelor's degree in Engineering, Computer Science, or a related field with 2 years' additional relevant experience in lieu of a degree. 
  • 4 years' relevant HR technical experience in a Production Support environment 
  • 2 years' experience in a lead, supervisor or manager role. 
  • Excellent communication and relationship building skills 
  • Experience leading both on-site & off-site Production Support teams 
  • Thorough working technical knowledge & hands-on experience and demonstrated proficiency in supporting SAP HCM production systems, integrations and related processes. 
  • Experience supporting Success Factors and related integrations.[preferred] 
  • Knowledge in Service Now of Incident Management, Problem Management and Change Management processes [or similar ticketing system] 
  • Experience in working in a productive, diligent matrixed organization. 
  • Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams. 
  • Familiar with Autosys or other batch scheduling resources


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00417766

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