People, Person, Apparel, Clothing

MARKETPLACE OPERATIONS SUPERVISOR

MARKETPLACE OPERATIONS SUPERVISOR

Taipei | Taiwan, Republic Of China | Taiwan

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Customer Service
Description

Responsibilities:
  • Create and develop strategic service capabilities for account teams and customers. Strive for solutions that drive an improved customer experience and mutual profitability. 
  • Technical solutions that impact order management and execution. In collaboration with relevant parties, define business requirement for IT development.
  • Drive Policies & Procedures aligned with Geo & Global Team. 
  • Create and manage a differentiated service model framework that specifies what services and service level commitments are offered to each customer.  


In-season execution
  • Receipt of customer orders, order management: order placement and input in system, proactive resolution of problems, enforcement of Nike policies, product information and availability, allocation, and consumer services.  
  • Order management for internal accounts, such as marketing. Place order, delivery and shipment receipt follow-ups. 
  • Reports: Sales order analysis, order cancellation, order reconciliation, miscellaneous work on reports. 
  • Work with cross functional teams to meet delivery target aligned with Customer Service, Business Planning and Logistics, Finance.
  • Collaborate with Sales and Customers to drive in-season order book health.


Post-season execution

• Execute & Monitor E2E return process for wholesale accounts

• Work with cross functional teams (Consumer Service, Business Planning, Warehouse, Inventory Management) to align quarterly/Yearly return plan for business fulfillment.

• Foresee risk and opportunity of supply for monthly goal settlement.

• Propose & align solutions to solve relevant wholesale return issues.

• Summarize & Analyze return inventory status.

• Assist line manager to innovate and design new E2E return process.

• Format, centralize and re-design post season reports.

Key Requirements

• Bachelor's degree holder with at least 3~5 years' experience in order management and familiar with SAP is a plus.

• Strong Excel data processing and analysis capabilities.

• Good skill in communication, presentation, problem solving and stakeholder management.

• Good in English.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 12485

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