People, Person, Apparel, Clothing

Process Manager, Business Operations - NA Digital Commerce

Process Manager, Business Operations - NA Digital Commerce

Portland | Oregon | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

From our flagship website and five-star mobile apps to social media, digital marketing and the retail store experience, our teams at NIKE Digital are reimagining how design and technology meet to serve consumers more directly and personally. We invest in cutting-edge technologies and work with the most creative people in the world. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

At Nike we see our Operations function as a source of competitive
advantage. As the Process Manager for North America Digital Commerce, you will help lead the team and initiatives tasked with evolving internal processes to enable the business to grow, become more efficient and deliver new consumer features with the highest possible quality .

To be successful, you will become an expert in the holistic end-to-end operational processes across the geo's digital channels. Your ability to build and maintain relationships across a number of Nike digital business and technology teams, both within the North America geography and with global stakeholders, will be critical to your success.

At Nike, we believe that 'There is no finish line'. The right candidate will have a passion for continuous improvement and tenacity for leading teams to make things lighter, faster, stronger, better. To that end, you will:

  • Develop business disciplines for mapping current state processes, identifying pain points and areas of waste and setting future state vision across process, tools and team collaboration.
  • Lead the teams responsible for identifying business requirements and creating future state visualizations.
  • Develop a deep understanding of the various geo digital business teams process, how they work together and evangelize future state working models and tools for driving efficient, profitable growth.
  • Drive alignment between the business, product and technology teams by serving as the voice of the geo, clearly articulating teams needs through the lens of pain points, the future state asks and the value they bring to the business.
  • Partner with global product and technology teams to validate operational readiness of new consumer experiences within Nike's web and app digital channels.


Requirements for the position include:
  • Bachelor's degree in Business, Industrial/Systems Engineering or other process related field discipline.
  • 5 years of demonstrated experience with process improvement tools and methodologies.
  • 5 years of people management and team development experience
  • Demonstrated experience with Lean/Six Sigma, Lean transformation and/or Business Process Management.
  • Experience operating in a highly matrixed and cross-functional business environment.
  • Ability to use strong storytelling skills to communicate complex concepts, and influence change across various levels of a diverse business team.
  • Experience creating well-designed process flow charts and diagrams to effectively communicating process and process changes.
  • Must be passionate about problem solving


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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