People, Person, Apparel, Clothing

Production Support Lead, 2nd shift (Mon-Fri 5PM-2AM)

Production Support Lead, 2nd shift (Mon-Fri 5PM-2AM)

Memphis | Tennessee | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Supply Chain

The Nike, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accountants, and more than 100,000 retail stores worldwide - making the impossible happen every single day.
Description

As our Production Support Lead, you'll be joining the North America Nike Tech OPS organization. Nike brings together technology and process expertise into one streamlined, consumer- and customer-oriented team. We deliver one-stop, integrated process and technology solutions that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing solutions that eliminate waste, maximize customer value, and drive profitable business growth.  You'll bring a broad experience of successfully creating and delivering value that enables Nike to increase productivity, realize efficiencies and build profitable customer experiences. You'll be joining the Nike Tech OPS North America Organization.

Your Role

As our Production Support Lead, you'll create and align departmental plans and priorities to the organizational strategy while delivering timely value-add solutions to the customers. You'll offer expertise in standardization of service and operations aspects of systems and business processes.  Financial management experience with an ability to forecast resource needs and budget to overall resource utilization management. Experience managing Sarbanes-Oxley controls and audits are essential. You'll be involved in developing and executing objectives for 3rd party vendor performance reviews. In addition, you'll assist in delivering performance reviews, coach and mentor staff, and provide career mapping employees.

This position has dotted line direct reports in various locations
  • Works with senior management and team to set team goals that align with strategic initiatives
  • Motivates and inspires team to execute against strategic initiatives
  • Works to align best practices across production support teams
  • Serves as an escalation point for complex or impactful production support issues
  • Helps define production support processes and ensures that teams are following documented processes to resolve issues.
  • Ensures that standards are being defined wherever reasonable to do so.
  • Ensures road-mapping documents are up to date
  • Helps define reports that track key performance indicators (KPIs). Routinely reviews results and develops action items to improve team performance against KPIs
  • Helps with job interviewing using competency-based selection with consideration toward team diversity
  • Helps with on-boarding, coaching, mentoring and training to ensure that we're building a winning team
  • Ensures that senior production support management is always informed of the status of initiatives, impactful issues, team health and needs
  • Stays connected with other Solution teams to understand impacts of their changes, align on timing, and ensure adequate support handoff
  • Ensures that best practices are in place and that root cause is found wherever possible
  • Ensures that After Action Reviews are executed, participates and ensures that action items are executed.
  • Acts as a business consultant where needed to resolve issues and provide information to other teams.
  • Develops and maintains relationships with operational managers and obtains 360 feedback.
  • Conducts 1x1s meetings on a routine basis.
  • Participates in Nike Tech Management meetings
  • Helps define budget needs and validates purchasing requests
  • Participates in daily operational meetings as appropriate
  • Provide feedback for Resource and Talent Planning discussions
  • Reviews SOX processes and ensures SOX procedures are followed


Qualifications
  • Infrastructure, WMS and WCS experience a plus
  • Bachelor's Degree in Computer Science, IS, Business, or a related field
  • ITIL certified
  • At least 6 years' relevant work experience
  • Experience working as a Technology Service Manager
  • Excellent verbal and written communication skills demonstrated by an ability to work well virtually with both on shore and off shore teams
  • Ability to travel globally 10% annually


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00442276

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