People, Person, Apparel, Clothing

Production Support Lead - Distribution Center Systems

Production Support Lead - Distribution Center Systems

Memphis | Tennessee | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

Production Support Lead

North America Logistics Campus

Multiple Shifts Available:

Saturday-Monday 6:00 AM-6:00 PM

Monday-Friday 5:00 PM-2:00 AM

Description

As our Production Support Lead, you'll be joining the North America Nike Tech OPS organization. Nike brings together technology and process expertise into one streamlined, consumer- and customer-oriented team. We deliver one-stop, integrated process and technology solutions that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing solutions that eliminate waste, maximize customer value, and drive profitable business growth. You'll bring a broad experience of successfully creating and delivering value that enables Nike to increase productivity, realize efficiencies and build profitable customer experiences. You'll be joining the Nike Tech OPS North America Organization.

Your Role

As our Production Support Lead, you'll create and align departmental plans and priorities to the organizational strategy while delivering timely value-add solutions to the customers. You'll offer expertise in standardization of service and operations aspects of systems and business processes. Financial management experience is required with an ability to forecast resource needs and budget to overall resource utilization management. Experience managing Sarbanes-Oxley controls and audits are essential. You'll be involved in developing and executing objectives for 3rd party vendor performance reviews. In addition, you'll assist in delivering performance reviews, coach and mentor staff, and provide career mapping employees.

This position has dotted line direct reports in various locations
  • Required to have technical experience in multiple of these Distribution Center technologies: Infrastructure/desktop support, Warehouse Control Systems (WCS) and Warehouse Management Systems (WMS).
  • Works with senior management and team to set team goals that align with strategic initiatives.
  • Motivates and inspires team to execute against strategic initiatives.
  • Serves as an escalation point for complex or impactful production support issues.
  • Ensure Production Support team engagement to provide timely responses and analysis to customer requests.
  • Makes decisions guided by policies in non-standard situations.
  • Maintain the team's testing progress and health checks.
  • Works with Operational management to assess impact and urgency of critical and/or impactful issues.
  • Defines production support processes along with management. Responsible for ensuring that teams are following documented processes to resolve issues.
  • Ensures that standards are being defined wherever reasonable to do so.
  • Ensures road-mapping documents are up to date.
  • Define reports that track key performance indicators (KPIs). Routinely reviews results and develops action items to improve team performance against KPIs
  • Participate in job interviewing using competency-based selection with consideration toward team diversity.
  • Conduct on-boarding, coaching, mentoring and training to ensure that we're building a winning team.
  • Ensures that senior production support management is always informed of the status of initiatives, impactful issues, team health and needs.
  • Be able to work independently and receive minimal guidance.
  • Facilitate complex problem resolution; takes a new perspective on existing solutions.
  • Will be accountable for small projects or programs with manageable risks and resource requirements. Projects could be across Production Support technology portfolio.
  • Interprets customer needs, assesses requirements and identifies solutions to non-standard requests.
  • Stays connected with other Solution teams to understand impacts of their changes, align on timing, and ensure adequate support handoff.
  • Works to align best practices across production support teams
  • Ensures that After Action Reviews are executed, participates and ensures that action items are executed.
  • Engage external teams and act as a facilitator of Production Support business needs.
  • Develops and maintains relationships with operational managers and obtains 360 feedback.
  • Participates in Nike Tech Management meetings.
  • Helps define budget needs and validates purchasing requests.
  • Participates in daily operational meetings as appropriate.
  • Provide feedback for Resource and Talent Planning discussions.
  • Reviews SOX processes and ensures SOX procedures are followed.
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  • Bachelor's degree and minimum of 6 years directly relevant work experience.
  • At least +6 years relevant work experience in lieu of degree.
  • 2+ years leading a technical support team.
  • 5+ years technically supporting distribution center systems.
  • Can speak, read and write English.
  • Excellent verbal and written communication skills demonstrated by an ability to work well virtually with both on shore and off shore teams.
  • Ability to travel globally 10% annually.


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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