People, Person, Apparel, Clothing

Senior Director, Nike Services

Senior Director, Nike Services

Beaverton | Oregon | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Retail Corporate

Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams - Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning - direct the daily operations of Nike.com and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike's top areas of growth.
Description

As Nike's Senior Director of Nike Services, Nike Direct Service & Experience you will lead a team with the passionate mission of improving and evolving how Nike Direct serves our consumers across the global.  You will be responsible for a portfolio of distinct, Nike owned digital + physical services, defining and driving the strategy, business model and operational plan, end to end.  Each day, you will inspire and champion cross-functional teams across the globe on a new way to think, innovate and deliver world-renowned services, at scale.

You will work closely with our Stores Concept Team and our Service & Experience Design team to push the thinking on unique services that support our consumers and athletes across the globe.  You and your team will constantly be feeding insights and ideas to improve and expand our services portfolio, grounded in data and expected outcomes.  Your mission will be to not only grow existing services in market (like our x-channel Expert Services), but also to experiment with new service journeys that align to our Nike consumer and business - e.g. subscription and paid services.  It is expected that all of these opportunities will be grounded in consumer insights, validated through a test and learn approach, and quantified through expected outcomes.   

As the leader of this team, you will define a clear and cohesive strategy for all of our Nike Services, and ensure each of your individual leads are obsessing over the individual service experiences.  You will be accountable for growth targets against each service portfolio and will report out success in hitting each of these targets on a weekly, quarterly and year end basis. 

This role will run a rigorous, Service Live Ops offense that will obsess over the experience and growth of our services portfolio on a daily basis.  You will orchestrate a global, cross functional team of influencers and executors who will read and react to the changing consumer and business.  You will inspire and lead this virtual team to drive change when needed, and define new processes and incentives to ensure we are keeping momentum across our global, geo and territory teams.  

The functional areas you will work closest with in global / geo include Store Concepts, Service & Experience Design, Digital, Marketing, Merchandising, Store Design and Store Operations.  Success is aligning these teams against the services strategy and vision, advocating an on-going understanding of our services portfolio, and ensuring we are always messaging our growth targets, successes and long-term, strategic roadmap.   



Key Responsibilities include:
  • Manage the overall Nike Direct Services portfolio, defining the unique strategy, experience, value proposition and business model for each Nike service.
  • Identify areas of opportunity to serve athletes* in innovative ways; partner with Store Concepts, Service Experience Design, and Digital Product teams to innovate on new services that fight friction or extend the brand experience.
  • Identify growth targets and KPIs for each service; partner and brief our Consumer Data Science team to capture real-time analytics and identify larger trends and learnings.
  • Define the operating model for Nike Services, connecting across the organization to pilot new services and grow existing services; define the Live Ops model to read/react to services in market.
  • Own engagement, revenue, and digital ecosystem penetration for the portfolio of services. 
  • Lead omni-channel KPIs and reporting efforts on the services portfolio to drive optimization and best in class execution
  • Be the advocate for Nike Services across the organization. Gain a shared understanding and alignment across the organization on the opportunity and long term value of Nike Services to our consumer and our business.
  • Lead the Nike Services Team - hire, retail and grow talent.
  • Retail Trend Expertise - serve as a center of excellence around services in digital and retail; inspire leadership and teams on what is possible.


Qualifications
  • 10 years+ of work experience, experience in managing and growing consumer-centric services that have a digital and retail journey.   
  • Proven ability to shape and drive strategic agendas, inclusive of strategic visioning, expert data synthesis, and high-profile communications (compelling, high impact storyteller)
  • Strategic and growth mindset with validated expertise in driving growth in a services portfolio.  Demonstrate previous management of a P&L.  Proficient in financial analysis and modeling.
  • Experience driving a test and learn approach in a newly formed service or business model.   Demonstrate previous experience taking a service idea to a revenue driving service experience.
  • Team leadership - ability to form and grow highly productive teams.  Consistent record building, leading and inspiring innovation teams.
  • Strong interpersonal skills and ability to work a complex global / geo stakeholder team.  to reach project milestones.  Demonstrated ability to run an on-going "run the business" x-functional team, aligning and driving teams to meet shared KPIs and goals.
  • Ability to communicate effectively and build relationships with internal partners and leaders throughout the organization.   Experience delivering presentations to senior executives and leadership across all functions.
  • Self-directed and comfortable working in ambiguous environments.  Be a pro-active self-starter who can work independently. 
  • A passion for Nike - our product, our brand and our mission - and most importantly, for our consumer
  • Bachelor's degree; MBA or advanced degree is preferred.


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00454962

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