People, Person, Apparel, Clothing

Senior Director Serve, North America

Senior Director Serve, North America

Beaverton | Oregon | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

The Serve team forges unbreakable relationships between consumers and Nike through focused technology solutions and a global sport ecosystem of product, experiences, community and commerce. In the Sr. Dir, Serve for North America you will report directly to the Global VP, Serve and lead local Serve priorities. You will provide an elevated leadership role to assist with the coordination, delivery and empowerment of Global Technology's strategic agenda across all domains in North America. You'll have the opportunity to work alongside truly talented people including Geography teams, business and technology stakeholders, and retail - bringing them together to create a collaborative, innovative, and high performing organization.

Role Requirements:

To make it clear, we're not looking for just anyone. We're looking for someone special, someone who had these experiences and clearly demonstrates these skills:
  • Maintain cultural anchor for Global Technology in the North America
  • Drive Global Technology strategy in for North America
    • Simplifying and standardizing our business and technology landscape by implementation of global solutions
    • Advocates for global solutions, platforms, and architectures
  • Deliver Solutions to support Nike's North America Direct, Digital and Sales organizations
  • Work closely with North America Brand teams to deliver tools and Brand activations
  • Coordinate cross domain activities within North America
  • Engage as an active member of the North America Leadership team, as the strategic technology partner
  • Accelerating innovation and partnerships to drive greater value
  • Coordinating global contact, as needed, with territories and key cities
  • Provide integrated Portfolio of Global Technology in the Geography
  • Champions the geography needs to Global Technology - including local requirements, voice of the local business and consumer, and connections to specific key city offenses
  • Ensure Geo business benefit realization from global solutions - unlocking cross domain connections/ coordination, modernizing local app landscape, and managing overall geo/ global prioritization
  • Championing and implementing local solutions and engineering when/where necessary
  • Support talent and talent planning across Global Technology in the Geography, including talent planning, career paths, and cross domain cultivation of future leaders.


  • Bachelor's degree required; MBA or advanced degree in technology, business, operations, retail or related field strongly preferred
  • 10+ years of professional experience
  • Experience in globally diverse, highly matrixed digital and physical commerce organizations
  • Experience in influencing development of locally scalable solutions, while maintaining coordination with a centralized global delivery organization
  • Experience with local geography trends, market demands, and business leadership
  • Has provided valuable input to long-term business and technology strategies and plans.
  • Has helped team members and colleagues navigate the organization effectively, resolving the diverse perspectives of multiple stakeholders.
  • Creates a culture of knowledge sharing across the organization, developing systems and processes that continually expand, enhance, and share emerging technical capabilities.
  • Has led the development of an effective network of internal and external business partners, vendors, and the technical community, which has provided breakthrough insights, and raises the company's profile as an "employer of choice" in the technical community.
  • Has successfully led multiple large teams of professionals with diverse backgrounds and skill sets, accountable for their performance assessment and ongoing development.
  • Possesses expertise across diverse technology functions and services. Possesses good understanding of emerging technologies and how competitors are applying technology strategically.
  • Possesses thorough knowledge about the business areas supported, including their strategies, competitive environment, functional processes, and organizational dynamics.
  • Is seen by senior management as a leader in technology with whom they work regularly to support their success.


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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