People, Person, Apparel, Clothing

Senior Manager, Nike Services

Senior Manager, Nike Services

Beaverton | Oregon | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Retail Corporate

Nike, Inc. Retail Corporate is the backbone to stores around the world. A global network of teams - Finance, Human Resources, Talent Development, Marketing, Merchandising, Real Estate and Strategic Planning - direct the daily operations of Nike.com and the hundreds of Nike Stores and Nike Factory Stores. Retail Corporate teams share the same passion and energy for the brand as their in-store teammates, and it shows: Retail continues to be one of Nike's top areas of growth.
Description

As Nike's Senior Manager of Nike Services, you will obsess over improving and evolving how Nike Direct serves our consumers across the global. You will be responsible for the growth and success of a portfolio of digital and physical service and experiences, setting the strategy, business model and operational plan, end to end. Each day, you will inspire and champion cross-functional teams across the globe on a new way to think, innovate and deliver world-renowned services, at scale.

You will work closely with the Stores Concept Team, Service & Experience Design team and Retail Digital Product team to push the thinking on unique services that will get product to our consumers when they want it and where they are. You will constantly be feeding insights and ideas to improve and expand the service, grounded in data and expected outcomes. Your mission will be to not only grow online to offline (O2O) services in market, but also to experiment with new service journeys that align to our Nike consumer and business. It is expected that all of these opportunities will be grounded in consumer insights, validated through a test and learn approach, and quantified through expected outcomes.

You will run a rigorous, Service Live Ops offense that will obsess over the experience and growth of your services portfolio on a daily basis. You will orchestrate a global, cross functional team of influencers and executors who will read and react to the changing consumer and business. You will inspire and lead this virtual team to drive change when needed and define new processes and incentives to ensure we are keeping momentum across our global, geo and territory teams.

Key Responsibilities include:
  • Set the strategy, vision, experience, value proposition and business model for our Nike services across the globe.
  • Partner with Store Concepts, Service Experience Design, and Digital Product teams to together innovate on the service proposition and journey.
  • Identify growth targets and KPIs for each expert service - stores, chat, and studios; partner with our Consumer Data Science team to capture real-time analytics and identify larger trends and learnings.
  • Lead a weekly Live Ops offense to constantly drive growth, optimization and best in class execution of services across the globe. Send out weekly communications on results, success stories, areas of improvement.
  • Be the advocate for Nike Services across the organization. Gain a shared understanding and alignment across the organization on the opportunity and long-term value of Experts to our consumer and our business.
  • Retail Trend Expertise - serve as a center of excellence around services in digital and retail; inspire leadership and teams on what is possible.



Qualifications
  • Bachelor's degree; MBA or advanced degree is preferred.
  • 5 years+ of work experience, experience in managing and growing consumer-centric services; digital and retail preferred.
  • Proven ability to shape and drive strategic agendas, inclusive of strategic visioning, expert data synthesis, and high-profile communications (compelling, high impact storyteller)
  • Strategic and growth mindset with proven ability to drive growth with a test and learn approach across a newly formed service or business model. Proficient in financial analysis and modeling.
  • Strong interpersonal skills and ability to work a complex global / geo stakeholder team. to reach project milestones, whilst also a pro-active self-starter who can work independently. Ability to communicate effectively and build relationships with internal partners and leaders throughout the organization.
  • Self-directed and comfortable working in ambiguous environments
  • A passion for Nike - our product, our brand and our mission - and most importantly, for our consumer

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee share one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00457545

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