People, Person, Apparel, Clothing

Senior Production Support Shift Lead – Warehosue Management Systems (Mon-Fri 8a-5p)

Senior Production Support Shift Lead – Warehosue Management Systems (Mon-Fri 8a-5p)

Memphis | Tennessee | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Technology

Nike, Inc. Technology is responsible for making the world's largest sport brand run faster, smarter and more securely. From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications. Global Technology aggressively innovates solutions to drive growth while creating and implementing tools that help make everything else in the company possible.
Description

As our Production Support Shift Lead, you'll be joining the North America Nike Tech OPS organization. Nike brings together technology and process expertise into one streamlined, consumer- and customer-oriented team. We deliver one-stop, integrated process and technology solutions that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing solutions that eliminate waste, maximize customer value, and drive profitable business growth.  You'll bring a broad experience of successfully creating and delivering value that enables Nike to increase productivity, realize efficiencies and build profitable customer experiences. You'll be joining the Nike Tech OPS North America Organization.

Your Role:

As our Production Support Shift Lead, you'll adhere to departmental plans and priorities of the organizational strategy while delivering timely value-add solutions to the customers. You'll offer expertise in standardization of service and operations aspects of systems and business processes.  Experience managing Sarbanes-Oxley controls and audits are essential. You'll be involved in developing and implementing technical solutions.  In addition, you'll assist in providing direction to a small team of technical professional.
  • Requires in-depth knowledge and experience.
  • Be able to work independently and receive minimal guidance.
  • Acts as a resource for colleagues with less experience; may direct the work of other staff members.
  • Solves complex problems; takes a new perspective on existing solutions.
  • Is accountable for small projects or programs with manageable risks and resource requirements.
  • Interprets customer needs, assesses requirements and identifies solutions to non-standard requests
  • Works with Operational management to assess impact and urgency of critical and/or impactful issues.
  • Motivates and inspires team to execute against strategic initiatives.
  • Works to align best practices across production support teams.
  • Serves as an escalation point for complex or impactful production support issues.
  • Helps define production support processes and ensures that teams are following documented processes to resolve issues.
  • Provide technical input and solutions for escalated issues.  Ensures escalated issues are addressed and resolved within business SLA's (Service Level Agreement).
  • Ensures that standards are being defined wherever reasonable to do so.
  • Define reports that track key performance indicators (KPIs). Routinely review and report results.  Develops action items to improve team performance against KPIs.
  • Provide on-boarding, mentoring and training to ensure that we're building a winning team.
  • Ensures that senior production support management is always informed of the status of initiatives, impactful issues, team health and needs.
  • Stays connected with other Solution teams to understand impacts of their changes, align on timing, and ensure adequate support handoff.
  • Ensures that best practices are in place and that root cause is found wherever possible.
  • Acts as a business consultant where needed to resolve issues and provide information to other teams.
  • Develops and maintains relationships with operational managers and obtains 360 feedback.
  • Participates in daily operational meetings as appropriate.
  • Reviews SOX processes and ensures SOX procedures are followed.


Qualifications
  • Bachelor's Degree in Computer Science, IS, Business, or a related field and minimum 5 years directly relevant work experience.
  • At least +6 years relevant work experience in lieu of degree.
  • +5 years PL/SQL experience.
  • +3 years Manhattan Warehouse Management Open System experience (WMoS). 
  • +5 years Warehouse Management System experience in lieu of WMoS experience.
  • 3+ years technically supporting distribution center systems.
  • 5+ years experience working as an IT Professional Analyst/Consultant.
  • Can speak, read and write English.
  • Excellent verbal and written communication skills demonstrated by an ability to work well virtually with both on shore and off shore teams.
  • Ability to travel globally 5% annually.
  • Ability to pass a 7-year background check.


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID 00450368

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