People, Person, Apparel, Clothing

Technical Services Specialist (Network/Infrastructure)

Technical Services Specialist (Network/Infrastructure)

Goodyear | Arizona | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

NIKE AirMi is taking technology into the future and bringing the world with it. We are responsible for making the world's largest sport brand run faster, smarter and more securely. In a high tech manufacturing environment we create products that inspire athletes to move faster, push harder and achieve their personal best.

We advocate innovation alongside a network of proprietary solutions. These help us advance technical solutions, evolve innovation and retool our services infrastructure. Our vision is to build and deliver extraordinary NIKE platforms, services and products directly to all athletes around the world. Join our world-class manufacturing teams in finding innovative ways to engage consumers with our products and strengthen their connection to our products, services and brand.

On our team we emphasis maintaining a positive, modest, and professional attitude as we work across multiple teams and platforms to discover and deliver enhancements to our manufacturing and network processes. Our technical problem solvers are expected to contribute to every phase in the lifecycle of deliverables from ideation through to maintenance, including implementation, testing, deployment, documentation, and working on automation as appropriate.
All of our TSS are expected to contribute to the technical or business communities through verbal and written presentations and to help spread best practices at all times. As a TSS, you will also be expected to operate as the local individual technical contributor within the team, proactively seeking help where necessary and adapting what you have learned into your skill set. You will be surrounded by helpful teammates who want you to succeed and grow alongside them.

Responsibilities
  • Provide 1st level of escalation and management of Technology Infrastructure operational issues by working closely with Global Support Teams (STF, GRSD, NOIC, ROC)
  • Regular Interface with Global Service Provider's in-country teams, regional representatives and Global & Local support teams on daily operations services, etc.
  • Responsible for Local vendor management oversight for Infrastructure operational services
  • Assists in the execution of local driven initiatives/projects and with rollouts of global initiatives/projects
  • Facilitate & coordinate end user testing on Global Technology projects and User Enablement projects and provides feedback on impact / results
  • Responsible for incident management ticket reviews and ensuring opened incidents are handled per SLA from providers
  • Reports to Technology Services Manager in territory
  • Acts as a point of contact/backup for the Technology Services Manager in territory when required
  • Areas of responsibilities locally include but not limited to is the following:
    • Telecom / Cellular management / Invoicing
    • Showroom technology
    • Video Conferencing - BlueJeans, collaboration tools, etc
    • End user enablement
    • Infrastructure cross tower collaborations (network, platform, storage, telecom, backup, client, end user enablement)
    • Desktop services
    • Office moves / buildouts - these are huge projects
    • Office Retrofits
    • HR Onboarding of new employees
  • Escalation contact point for Service Desk / End User Computing
  • Supports and oversees local responsibilities for Mobility (Corporate iPhone, smart phones)
  • End-user Enablement and Service Delivery tasks (Localization of user announcement, training)
  • Escalation point for VIP infrastructure support requirements as needed


  • Associates degree or an additional two years' relevant work experience;
  • Minimum 4 years' experience working with Network Infrastructure including Telco, Video, Desktop services, etc;
  • Minimum 4 years' Vendor Management experience;
  • Experience working with eTicketing systems such as ServiceNow


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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