People, Person, Apparel, Clothing

Technology Operations & Support Director

Technology Operations & Support Director

Laakdal | Flanders | Belgium

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.

Supply Chain

The Nike, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accountants, and more than 100,000 retail stores worldwide - making the impossible happen every single day.
Description

Nike Technology brings together technology and process expertise to create value for the consumer. We deliver one-stop, integrated process and technology capabilities that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing Lean solutions that eliminate waste, maximize consumer value, and drive profitable business growth.

At Nike ELC, we are looking for a strong  Technology Operations & Support Director for our European Logistics Campus (ELC) in Laakdal, where we distribute Apparel, Equipment, Footwear, Digital and Sports Marketing products . In this role you are responsible for setting & driving an technology Operations and Service Management strategy for Nike's logistics center in Belgium. You will be working with all the different technology towers (Local, GEO & Global) and the local business to build a clear Technology Support and Operations strategy which needs to be closely aligned towards the business strategy. The logistics business is a 24x7 operations and as such this role will require a business serviced focused mindset ensuring the business can be supported during all times, looking at opportunities around automation and follow the sun concepts.

As Technology Operations & Support, you will be responsible for managing the local ELC Service management teams (8 directs reports and 100+ total staff) supporting the offices and the Distribution center and working with the different Business Directors to ensure Technology Operations will be at the right level and also align business vs technology operations strategies. This role will be reporting to the EMEA Technology Support Director and will be a member of the ELC Technology Management Team and the EMEA TechOps Management Team.

READY?

The ELC Technology Operations & Support Director will:

Provide leadership and direction in goal setting, coaching, staffing and motivating a team of Nike and vendor partner IT resources, and oversee coordination, triage and resolution efforts for all IT Business Service issues.
  • Work closely with business leadership and technology counterparts to ensure our services & service agreements keep pace with our environment when leading it through the transformation to a common practice operating model.
  • Partner closely with service delivery efforts to ensure appropriate up-to-date support knowledge base and managing risk to DC operations and enabling functions carefully.
  • Drive adherence to a standardized, global service management operating model.
  • Evolve the structure and capability of the ELC service management organization in alignment with changing business and technology landscapes.
  • Ensure robust stakeholder communication and escalation related to critical issues and risks impacting DC operations.
  • Drive results and promote continuous process improvement, all while ensuring business objectives for the ELC are met and resources and tasks are allocated appropriately.
  • Ensure adherence to SOX controls.
  • Look for opportunities to leverage other technology teams globally and where possible set or adhere to global support standards.

  • Having worked with offshore teams in a 24x7 environment and in environments where follow the sun has been implemented successfully.

  • Networking is part of your DNA, you can build and maintain relations and have strategy discussions with Global & local Technology Operations and business leaders.

  • Business & technology partner for the full ELC Technology Operations & Support area, both globally and locally.

  • Provides leadership to team of DC focused Service Managers. Manage the team(s) and set individual goals that link to departmental priorities. You coach staff, support their development, make hiring decisions and drive performance management, recognition and rewards on conjunction with the local Management and Nike Technology Leadership teams.

  • Understand working in a matrix organization and have extensive experience working with multiple managers in a global organization.

  • You are able to translate the different strategies into clear goals and priorities for the team.

  • You understand the customers and their business needs and have the ability to translate into services through partnering with business service owners.

  • You drive an innovation culture throughout the full team.

  • You build and maintain a close working relationship with other capability teams within the local organization and Nike Technology globally.

  • Extensive travel will be required and you are expected weekly in the EMEA Head-office of Nike in the Netherlands (Hilversum)

Qualifications

  • Master's degree in Business, Computer Science or a related field.
  • 10 years' experience in IT Operations, service management and ITIL or COBIT certificate.
  • Proven experience in logistics, retail or warehouse management industry.
  • 10 years' progressive experience leading and managing teams, preferably technical, professional-level staff.
  • Experience in various ERP and warehouse management systems or processes.
  • Ability to provide leadership and clarity in ambiguous situations, understand & deliver value creation.
  • Proven experience with team building skills, with a concentration on employee development and growth.
  • Ability to engage and integrate with major development initiatives.
  • Strong communicator in both English and Dutch, in writing and speaking, formal and informal.
  • Vendor/ Service Partner management experience
  • Ability to clearly articulate goals and objectives
  • Continuous service improvement based on root cause analysis. Knowledge of LEAN methodology preferred


  • NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

    NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

    Job ID 00447258

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