People, Person, Apparel, Clothing

Territory Digital Experience Director

Territory Digital Experience Director

New York | United States

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

Nike Tech brings together technology and process expertise to create value for the consumer. We deliver one-stop, integrated process and technology capabilities that enable Nike, Inc.'s businesses and brands worldwide. Our focus is on providing Lean solutions that eliminate waste, maximize consumer value, and drive profitable business growth.

As the Technology Digital Experience Director, your role on the team will include:
  • Cross functional transparency and leadership; thread that connects technology with business requirements
  • Voice of technology strategy
  • Oversee and lead the day-to-day Nike Technology Operations in the territory
  • Execution of a comprehensive and premium delivery model across the territory
  • Partner with Tech Ops Leadership to align on strategy and execution of the portfolio in support of business needs
  • Responsible for building and maintaining business partnerships (w/ Marketing, Brand, Sales, Event, Facilities, Finance, and territory leadership)
  • Interface with users, service providers, and other business and technology teams to deliver consistent/standard processes and quality services
  • Vendor Management
  • Retail operations support in territory


  • Experience supporting and aligning technology with the business in a large global environment
  • Strong communication skills
  • Strong relationship building skills
  • Lean foundation and principles to optimize customer experience
  • Project and Portfolio Management; ability to handle multiple projects simultaneously
  • Service Delivery experience working with multiple vendor partners
  • Data Analytics. Measuring and monitoring performance against customer service metrics / SLA's
  • Strong persuasion and influencing skills
  • Bachelor's Degree in Business Administration, Information Technology, or related field
  • At least 7 years' experience leading and managing infrastructure and technology support as an IT Director/Manager or Technology Lead
  • Proven track record of being results driven with demonstrated ability to achieve aggressive goals
  • Exceptional interpersonal skills, including the ability to gather relevant data and information and use as a key business driver for Technology delivery
  • Demonstrated experience working with key senior leaders and developing strong relationships bridging technology and business
  • Must excel in team-oriented roles that rely on collaboration
  • Experience working in a highly matrix work environment
  • Project Management experience leading and driving Tech/Business initiatives


NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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