Application deadline: February 11th, 2025
WHO WE ARE LOOKING FOR
The Global Process Delivery Professional II role is responsible for executing core HR work fundamental to the Global Process Delivery function including monitoring tasks and tickets in Workday and ServiceNow (SNOW). In addition, the GPD Professional II role is a deep employee lifecycle data expert and understands up and downstream system impacts and data dependencies.
WHAT YOU WILL WORK ON
The EMEA GPD team is responsible for executing and monitoring employee lifecycle events and ensuring Nike employee data is correct and complete. This includes but is not limited to new hires, rehires, onboarding, Right to Work enforcement, employee contracts, leaves of absences, employee changes, organization transformations, manager changes, employee data completeness as legally required and needed for all downstream systems including payroll, mobility, immigration, and benefits. This includes monitoring their EMEA GPD ServiceNow queue and ensuring KPIs and SLAs are being met. The near term focus of this professional will be on Data Management for EMEA.
Other responsibilities include:
Executing routine core HR work including personal data changes, one time payments, external payroll inputs, reassigning tasks, termination process, administering LOAs, employee contracts and contract extensions, onboarding, new hires, compensation changes.
Perform complex Leave data-related changes that require specialized knowledge and ensure data accuracy in HR Systems (Workday, PrimeTime, etc).
Handle situations that require complex research, auditing and detailed knowledge of applicable area to resolve issues quickly and accurately.
Interprets customer needs, assesses requirements and identifies solutions to non-standard requests involving all necessary stakeholders.
Deliver service excellence to employees and HR stakeholders by responding in a professional, accurate and timely manner to all (ServiceNow) issues concerning Leave programs.
Owning GPD Production Plan audits including identifying data errors and finding resolutions in a timely manner. The majority of their time (70%) is spent in completing Service NOW tickets and Workday tasks.
Looks for process and system improvements to improve efficiency and automation.
Solves problems on their own and brings well thought out solutions to the team.
Develops themselves as a GPD expert and is willing to expand GPD knowledge to additional countries and areas of expertise.
Works on and potentially leads team projects as needed to support events such as Year End, Org Transformations, store openings/closings, statutory leave changes etc.
Develop, document, and implement operational processes and controls to drive efficiency, an accurate knowledge base and compliance.
WHO YOU WILL WORK WITH
This role is part of the Nike People Solutions and Teammate Experience Delivery teams and is required to work collaboratively across other HR teams, groups and functions to ensure smooth delivery of HR procedures and policies. This includes working across other teams like compensation operations, Tier 1, payroll, benefits operations and others. This role also requires country expertise in unique legal requirements and builds processes to ensure local compliance with all laws and regulations.
WHAT YOU BRING
Strong Workday / ServiceNow (SNOW) and systems skills and ability to learn and follow detailed work instructions on complex processes in support of the employee lifecycle.
Strong Enterprise Interface Builder (EIB) knowledge.
Strong stakeholder relationship skills.
Collaborating with People Solutions including business facing roles.
Ability to identify process and system improvements.
Embodies Leadership Defined behaviors and promotes teamwork, recognition, feedback and transparency.
Ability to dive into complex issues and seek clarity and resolution in partnership with cross functional teams.
Strong communication skills to relay complex and technical information to non-technical audiences.
Ability to anticipate potential issues, understand up and down stream impacts to decisions and build best possible solutions and processes.
Flexibility to adapt to changing priorities and business needs.
채용 계획
01 지원
나이키 팀은 다양한 기술과 지식, 의견, 아이디어, 배경을 가진 사람들로 구성되어 있습니다. 직무 소개서와 부서, 팀을 살펴보며 내게 맞는 역할을 찾아보세요. 적합한 직무를 찾을 수 있기를 바랍니다.
02 채용 담당자와의 만남 또는 평가 진행
본사 직무에 선발되면 면접 과정을 시작하고자 채용 담당자가 연락을 드립니다. 해당 과정을 진행하는 동안 이 담당자와 주로 연락하게 됩니다. 리테일 직무의 경우 채팅과 퀴즈 등 양방향 평가가 진행되며, 완료하는 데는 약 10~20분이 소요됩니다. 어떤 직무에 지원하시든, 나이키는 여러분에 관한 모든 정보를 듣고 싶습니다. 그러니 여러분이 어떻게 세계 최고 수준의 서비스를 제공할 것인지, 여러분만의 특별함은 무엇인지 주저하지 말고 보여주시길 바랍니다.
03 면접
이 단계를 자신 있게 시작하기 위해 필요한 정보를 조사하고 나이키가 추구하는 요소를 파악해 보세요. 또 여러분과 여러분의 배경에 관해 자세히 알기 위해 고안된 질문에 답할 준비를 갖추세요.
