Skip to main content
Careers
Careers

Select a Language

Become part of the Converse Team

Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it’s about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.

Responsibilities:

  • Co-work with all platform(like 400 hotline, wechat, tmall, douyin, JD etc.) to deal with consumer experience, resolve cases related Q&A, order, store activation, etc.
  • Share inputs on the process optimization and provide necessary experience support to the team.
  • Work with government related department to resolve complaints and be sensitive to potential risks, support PR and Legal to deal with issues.
  • Provide supervision and guidance to vendor partners to walk through smoothly process and always focus on consumer satisfaction, set the reasonable KPI and share the insights on KPI tracking.
  • Generate reports and provide data & insights to the internal and X-function teams to improve and support the service continuously.

Requirements:

  • Minimum 3 years of relevant work experience in consumer service;         
  • Have knowledge of eCommerce;       
  • Ability to work in a fast-paced, and under high-pressure environment; good communication skills and clear problem-solving skills;  ability to multi-task projects
  • Experience in managing agencies
  • Basic working proficiency in English

Converse is more than a company; it’s a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we’re different.

Apply Now
What You Can Expect

OUR HIRING GAME PLAN

01 Apply

Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.

02 Meet a Recruiter or Take an Assessment

If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete.  No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.

03 Interview

Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.

Two people smiling and embracing in an outdoor setting