WHO YOU’LL WORK WITH

This role sits at the intersection of operations and innovation within the Nike Sport Research Lab (NSRL). You’ll collaborate with internal teams, external partners, and field staff to orchestrate pilot deployments, service launches, and on-going partner success across a variety of environments—from retail and research doors to mobile activations. You’ll report to the Director of Field Services within Innovation and work closely with stakeholders across Nike, external partners, and academic institutions.

WHO WE ARE LOOKING FOR

You are a seasoned partner success manager with strong technical fluency and a passion for operational excellence. You thrive in dynamic environments, bring energy and ambition to your work, and are skilled at coordinating across diverse teams to deliver high-quality, scalable solutions. You bring structure to ambiguity and are driven by a desire to improve service reliability and accelerate innovation.

• Bachelor’s degree in operations or related field. Will accept any suitable combination of education, experience, and training

• A minimum of 7 years directly relevant work experience

• Experience working in account management, preferably in research operations, service deployment, or software management environments.

• Proven ability to lead cross-functional initiatives and manage complex stakeholder relationships.

• Strong organizational and communication skills.

• Basic fluency in software development and management concepts.

• Experience with pilot testing, organizational change, and/or operational handoffs is a plus.

WHAT YOU’LL WORK ON

As Partner Success Manager for NSRL Field Services, you’ll lead the coordination of pilot programs and service launches executed by partners. You’ll manage planning, learning capture, and partner engagement to ensure smooth transitions and scalable knowledge transfer. You’ll build relationships and work to understand partner goals and coordinate logistics of pilot programs. You will communicate with leadership about strategic goals and on-the-ground teammates about system updates with equal ease.

Key Responsibilities:

• Build strategic and operational relationships with partners.

• Help to assess potential fit of new partners and new working models.

• Coordinate with partners the setup, testing, programming, and assessment of pilots and services.

• Serve as the on-going primary liaison between internal teams and external partners.

• Establish and document troubleshooting and maintenance procedures. Capture and structure institutional learnings into repeatable playbooks.

• Drive weekly prioritization and backlog management for the service team.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.