PS Advisor II, People Solutions Services (ELC)

Grade 30, Global People Solutions Team

Laakdal, Belgium

WHO YOU’LL WORK WITH

Nike is a highly collaborative environment, and you will be part of a team of HR professionals and business stakeholders. People Solutions Advisor II provide HR support to Nike Teammates and Managers through the resolution of inquiries that are routed to our team – via SNOW cases (self-service and/or email), phone and chat. People Solutions Advisor II serves a critical role as they not only research HR related issues for employees but also support People Solutions Advisors I with daily case work questions and deep subject matter expertise knowledge sharing. Advisor IIs also serve as an escalation point for complex resolutions as needed. The People Solutions Advisor II reports to the Sr. Supervisor People Solutions Services, based in the European Logistics Center (ELC) in Laakdal, Belgium.

You will partner various Global HR teams (Readiness, Program and Quality Assurance, Payroll, Global Process Delivery) to receive training and guidance for the launch of new HR programs and services, address knowledge gaps, and to ensure global alignment across PS services centers. You will also work closely with PS Consultants based in the European Logistics Center (ELC) and beyond to effectively deliver an excellent teammate experience.

WHO WE ARE LOOKING FOR

We’re looking for an experienced Belgium-based HR professional to be part of our PS Services team in ELC.

The ideal candidate is a proactive problem solver who can develop scalable solutions that meet evolving business needs. They will build strong stakeholder relationships and leverage deep local HR expertise to elevate the teammate experience while continuously seeking opportunities for improvement.

We are looking for a service-oriented HR professional who thrives in a dynamic, high-volume environment and is passionate about supporting teammates and managers. The ideal candidate is adaptable, communicates clearly, and demonstrates empathy and emotional intelligence when resolving inquiries.

This role requires someone who can manage multiple issues across various channels, maintain queue health, and contribute to a collaborative team culture. Also, the ideal candidate should have a solid understanding of HR processes, preferably with experience in a service or contact center setting. The ability to work effectively with cross-functional partners, leverage available resources, and support knowledge sharing within the team is essential for success in this role.

• Strong customer service, communication, and listening skills
• Adaptable to different customer types and situations, using emotional intelligence and empathy
• Knowledge of People Solutions services and HR processes
• Ability to multi-task and manage different issues across multiple channels (phone, email, chat)
• Analytical and innovative mindset for problem-solving
• Collaborative, coaching and team-oriented approach
• Experience in a service/contact center environment preferred
• Experience with managing escalations and working cross-functionally to ensure the demands of the employees are met
• Fluent in Dutch and English
• Bachelor’s degree in HR Management or related field, or equivalent experience

WHAT YOU’LL WORK ON

If this is you, you’ll have the opportunity to play a key role in the People Solutions Services team, while leveraging strong partnerships and expertise from our Global, European as well as ELC, Belgium teams. You will be part of a Global organization (People Solutions Services) with a strong, people-oriented culture, and will be involved in a significant HR transformation as Nike evolves its HR operating model to leverage scale and elevate our impact.

In this role, you’ll focus on ensuring excellent service delivery across the People Solutions Advisory team by ensuring ticket quality, speed, and consistency in support. You’ll play a key role in HR readiness activities, proactively looking for solutions for our Nike teammates and coaching team members on complex HR matters.

You’ll also contribute to global alignment efforts and process improvements, leveraging your subject matter expertise and emotional intelligence to adapt to diverse teammate needs. This role offers the opportunity to shape teammate experiences through high-impact service across multiple communication channels.