Job Highlights

• Experience in Customer Services / Order Management/ Marketplace Supply Chain
• Manage customer order process/entries/maintenance
• Exp. in SAP system and familiar with MS Excel

Job Description

Responsibilities:

• Respond & handle the order requests via email or phone from marketplace partner and internal team timely to catch up the market need. Support in season order workflow and lead the yearly department stores anniversary orders operation.
• Primary liaison for Key Accounts. Resolves issues like price, discount, and delivery discrepancies. Maintains frequent communication with partners for prompt support.
• Be the lead on managing all sales partners return in Taiwan, speed up the lead time and provide an efficient bridge between warehouse, customers, and cross functional teams.
• Work closely with logistics and sales teams and provide expertise in order management and maintenance.
• Effectively communicate with partners to assigned accounts to resolve issues and frequently connect with customers to provide prompt support for the customer needs. Maintain collaborative customer relationship.
• Provide regularly provides reports on cancellations, order balance, shipment, order status, and returns to the Sales team and partners.
• Support for local consumer service. Acts as a key contact for consumer service in Taiwan, ensuring quality support.

Requirements: 

• Bachelor’s degree with minimum 2 years solid experience in Customer Services / Order Management
• Able to handle customer enquiries independently
• Good telephone manner and communication skills
• Good interpersonal and communications skills in English and Mandarin
• Experience in SAP system and familiar with MS Excel
• Able to work in team-based environment, demonstrated multi-tasking abilities
• Immediate availability is preferable