As our Nike Store Lead your mission will be to deliver a premium consumer experience by building the bond between consumer and brand with the highest level of service and applying brand stories to the retail setting.

Responsibilities

• Utilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales
• Maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations
• Provide expertise in one or more areas or functions (Shipping and Receiving, Cashier duties, and Sales)
• Seek an ongoing training and education to further develop expertise
• Assist Managers in conducting formal on boarding and training programs for associates
• Assist with loss prevention efforts by providing proactive customer service
• Assist in coordinating work of other associates (but not a formal supervisor)
• May have keyholder responsibilities

Qualifications

• High school diploma or equivalent
• 1 years' retail experience
• Ability to communicate in English
• Basic computer skills, including Microsoft Office knowledge
• Must be able to work evenings, weekends, and holidays as needed

Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time