Nike Job Description Canada Athlete and Retail Operations Manager 

Join the NIKE Team as an Athlete and Retail Operations Manager

As an Athlete and Retail Operations Manager, you will contribute to Nikes success by providing knowledge and expertise to elevate the leadership and coaching

capabilities of the upper field organization and 3rd party partners.

As a subject-matter expert, they obsess the athlete* journey to ensure efficient and consistent retail operations through the execution of Nike processes, policies, and objectives, while responding to the emerging needs of the business.

This is a field-based position, covering Canada. Role requires travel to locations across Canada and Quarterly meetings with Business Operations including periodic

travel to the United States. 60% travel. 

Putting Your Best Foot Forward 

• Four years of customer-facing retail or hospitality experience
• Three years leadership experience
• Proficient in Microsoft Office and retail business systems
• Valid Passport for periodic travel to the United States
• Resides within a commutable distance (less than 50 miles) of Canadian Head Quarters

What You’re Responsible For

• Supports multiple departments or large teams, and/or major projects/programs/external customers.
• Works with novel information and can convey complex information across cross-functional and senior leadership audiences.
• Utilizes expertise to understand complex issues and implications. 
• Provides thought leadership within their own discipline and is recognized as a subject matter expert. 
• Synthesizing WHQ (World Head Quarters) driven store operational programs and tools along with their business impacts to upper field leadership. 
• Accountable for the socialization of new field programs and tools.
• Lead training of new operational store processes and standards for store leaders.
• Responsible for operational education of Retail teams inclusive of teaching the standard of excellence for organizational processes and programs.
• Supporting Retail teams with operational issues by taking appropriate partnership to find solutions. 
• Reinforcing safety and operational standards through the execution of Nike Swoosh Standards.
• Serves as the functional leader in field implementation of operational policy and process.
• Provides and supports the operational strategy for the Retail Operations Captains (ROC) Firstline Program. 
• Acts as conduit for field operational excellence with cross functional teams at WHQ and with external partners. 
• Lends their operational expertise for successful creation, development and implementation of new and emerging Nike initiatives and programs.
• Maintains territory cross functional partnership to communicate and influence operational consistency.
• Embraces and leads change through proficient use of company communication platforms, processes and systems.
• Provides cross functional partnership in operational planning, prioritization, and implementation to support clear and consistent communication and execution of Nike Priorities. 

Key capabilities 

• Business acumen and problem solving
• Engages and inspires to focus on top priorities
• Prioritizing and planning
• Leading through business complexity across multiple models and maturity state
• Fosters effective teamwork
• Strategic thinking 
• Instills Trust
• Drives Clarity
• Embraces and leads change 
• Ensures accountability 
• Challenges the status quo
• Demonstrates leadership agility 
• Champions a growth mindset 

Who You’ll Parter With

• VP Stores and Services 
• SDBO 
• NASO and Global Operations 
• NAX Training and Onboarding and Global NAX 
• NAX Firstline Programs 
• SDOS
• MSC
• Governance
• Communications
• Human Resources 
• TLPD
• DLPM 
• External Partners

Rewarded for a Job Well Done

• Health, Wellness and Dental Benefits Insurance
• Tuition Reimbursement program, Employee Assistance Program, Retirement Savings Plan Match
• Accrued Paid Time Off and Holiday Pay
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
• Discounts for you and your family

Nike, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability. 

In accordance with Ontario Human Rights Code, Accessibility of Ontarians with Disabilities Act, 2005, and the City of Toronto's Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance when contacted.