MISSION:

City Service Center (CSC) is an important part of Nike Logistics network, supporting NDS （Nike Direct Store） business growth. We are looking for a reliable talent to be responsible for manage daily warehouse operation including inbound, outbound, inventory and vendor management; Deliver excellent service level to NDS and enable efficiency through partner with 3PL; At the meantime collaborate with cross functions to achieve business target. The role requires operational mindset, strong communication skills to coordinate internal and external stakeholder management.

CORE ACCOUNTABILITIES:

CSC Operation Management:

·       Manage CSC day-to-day Operations, both B2B and O2O, ensure the accurate and timely fulfillment of all NDS demand with aligned service level.

·       Be flexible and reliable to response NIKE business fast pace and dynamic environment; Transfer upstream requirement into operation execution.

·       Conduct weekly/monthly performance reviews on service fulfillment as well as operation performance, utilize the data insight to identify operation risks and opportunities. Propose actions to drive operation accuracy and efficiency.

·       Deliver successful NDS moments fulfillment like National Day Holiday/CNY/Labor Day Holiday sales peak; Develop standard operation process and improve service level.

·       Build strong relationship with internal stakeholders (MSC/LP/ARO/NDS) and collaborate on X-functional projects.

·       Monitor monthly billing and track actual cost vs. budget plan.

Operation excellence:

·       Continue to drive warehouse operation optimization; Collaborate with MSC/ARO/Trans to drive E2E process efficiency.

·       Follow NLS methodology to identify process improvement opportunities and drive enhancement.

3PL Management:

·       Conduct effective KPI review mechanisms to track 3PL performance, update and evaluate metrics to assess performance and implement enhancements.

·       Leverage negotiation skills to motivate 3PL and perform at their best, Influence 3PL towards the NIKE strategy and achieve business goals together.

·       Contract management.