Overview of the Job:

This Role will work with X-function team to understand the customer needs, play as a key window to connect with internal X functions to fulfill customer's needs and maximize revenue. Co-ordinate the efforts to Business result delivery; Response and fulfill customer needs timely to support business achievement and elevate customer service level.

Key Partnership:

This role need collaborate with x-functional team across sales, IFP & SR team, DSM, finance and supply chain.

Job Responsibility:

• Drive/take ownership to optimize report & analysis tools to detect, call out and mitigate risk in order to drive shipment rate and contribute to marketplace revenue.

• Track the progress and the quality of order book and proactively address issues through problem solving, collaboration and escalation.

• Take the ownership of return/claim orders and drive process improvement to well support customers' requirements.

• Partner closely with x-functional partners to pro-actively manage risks, opportunities, and issues in reaching business targets.

• Lead/Support manager to contribute to key Supply Chain projects.

• Be the first point of escalation for MCS Specialists for issue resolution.

Functional Skill Required (Hard skills):

• Knowledge in marketplace supply chain, logistics, wholesale partner, order fulfillment, Excel skill. The more the better.

• Strong learning capabilities, be able to process mass info and knowledge in limited time and produce outputs.

• Analytical skills which support a result driven approach delivering operational excellence.

• Strong communication skills with the ability to clearly communicate. Ability to drive clarity to audiences unfamiliar with the subject matter.

• Self-starter with the ability to work efficiently both independently and in team environments.