WHO YOU’LL WORK WITH

We’re the training experts in all Nike Latam, reporting up to the Nike Athlete Experience Manager. We visit stores throughout regularly and provide training to each store’s leadership team. We will also partner with the SRMs team to curate and fine tune the content we deliver to the field. You will:

• Visit stores regularly while leading or supporting all needed training for store and channel priorities
• Coordinate, lead, and support the delivery of onboarding training for new employees and leaders
• Create feedback loops for store teams to share wins and opportunities for product and service training
• Monitor store KPIs to inform training needs, including consumer feedback and sales metrics
• Lead and support special trainings in market, including new store openings, all-store meetings and district meetings

WHO WE ARE LOOKING FOR

We’re looking for a Retail Trainer who is responsible for driving the retail training vision for all LATAM Channels, focused on arming store leaders with the tools and training needed to further invest in their athlete teams.  Our best NAX Trainers are the subject matter experts (SME) for training. They educate and inspire our store teams through engaging, informative, hands-on, educational moments that teach teams how to use premium service to deliver Nike products. 

• Essential to have the ability to hold conversations in English
• 3 years' retail experience, including 1-year training experience
• Experience in delivering premium consumer experience
• Experience in coaching and counseling employees
• Retail Leadership experience preferred
• Bachelor’s Degree in related discipline preferred
• 1 year of additional relevant experience in lieu of a degree
• Proficiency with virtual platforms preferred. (ex. Zoom)
• Ability to work weekends, evenings, and holidays as needed

WHAT YOU’LL WORK ON

We understand that our products only come to life for consumers when well-trained teams deliver quality service interactions. We empower others not to know everything, but with the skills to be able to navigate a consumer seamlessly through any situation with confidence. Service excellence is the name of the game, and we play a meaningful role in ensuring the success of the team, the business, and the brand. After all, it’s leaders like you that make Nike the #1 Sports Brand in the World. You will:

• Proactively seek out channel business objectives and offer insights on training strategies for store leadership
• Utilize train-the-trainer approach to prepare store leaders to drive ongoing learning on subjects ranging from retail and sales floor leadership to Nike Products & Services.
• Provide feedback in the moment to athletes & leaders on service behaviors and product knowledge
• Monitor store-level progress toward priorities by tracking and reporting key training metrics
• Be a change champion. Solicit feedback and be known for providing detailed and useful feedback on behaviors
• Serve as an ambassador of Nike's heritage and values within both the Nike organization and the community
• Demonstrate a high sense of ownership and accountability for your role and your team.