Rejoignez l'équipe NIKE, Inc.

Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la diversité et sur sa façon d'encourager l'imagination. La marque a besoin de personnes talentueuses, de leaders et de visionnaires. Chez NIKE, Inc., chacun contribue, par ses compétences et sa passion, à jouer un match difficile en constante évolution.

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

At Nike, the EMEA Marketplace Supply Chain team takes pride in serving the consumer in the connected marketplace – whether they shop at one of our retail partners, in a Nike store or online. We are relentlessly elevating our strategy and driving improvement in our supply chain operations to reach a more premium service level for our consumer.

We want to serve consumers better by enabling a clean marketplace (new products outlook in the marketplace stores). This role is working with the wider Supply Chain team across EMEA and in collaboration with Nike cross-functional teams and Carrier Networks, ensuring return orders from our partners are processed and credited in a timely manner, with continuous focus on process improvement.

WHO WE ARE LOOKING FOR

Supply Chain, Returns Specialist, EMEA -  always starts with the consumer in mind, manages the execution of a reverse flow and optimizes service and satisfaction. This role ensures a flawless and compliant way of processing the returns within the assigned portfolio of accounts of the Returns Specialist, while working with cross-functional stakeholders (internally and externally) to perform the needed actions to get the products back to the Nike warehouse and credit the customers. The Returns Specialist has a deep understanding of the business operations and, as a subject matter expert, advises on supply chain solutions and new capabilities, and works on capability transition.

WHAT YOU WILL WORK ON

  • Process incoming Return Requests from our Wholesale and Partner accounts
  • Document requests and follow up with appropriate parties in alignment with audit controls
  • Actively solve discrepancies in any of the return requests, analyzing the different steps within the supply chain and obtain an investigation with the cross-functional stakeholders
  • Coordinate the Returns Request with Nike Logistics Facilities & Carriers
  • Follow up and provide feedback towards accounts on their adherence to our Returns Policy
  • Support your accounts and your team in delivering on targeted KPI’s
  • Analysis on returns data and define appropriate actions to ensure smooth process flow
  • Enable outstanding results by taking the right Return Management decisions and optimize the process
  • Implement new process flows according to the marketplace evolution and the Nike strategy

WHO YOU WILL WORK WITH

You will work in te Returns team, in a cross-functional and agile environment that spans across EMEA and services the MPU’s operational business needs. You will partner closely with Marketplace Supply Chain, Finance, Sales and Customer Finance teams, and will connect daily with your customers, carrier network and Nike’s logistics teams. You will assist the Returns Capability team on new capabilities and efficient processes.

WHAT YOU BRING

Supply Chain Planning & Operations Expertise

  • Preferred knowledge and experience in the Reverse Logistics flow (Post-Season/Returns SC processes)
  • Experience in working with cross-functional teams and stakeholders to drive a best-in-class customer service
  • Excellent verbal and written communication
  • Ability to work with SLA’s and keeping track of set KPI’s for the customers under your responsibility
  • Strong analytical skills and process improvement mindset
  • Digital literacy: MS office, advanced Excel, SAP, Cognos, Tableau, Alteryx

Please be advised that relocation support is not available for this role.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

À quoi vous devez vous attendre

NOTRE PLAN DE RECRUTEMENT

01 Posez votre candidature

Nos équipes se composent de personnes apportant des compétences, des connaissances, des contributions, des idées et des expériences variées. Nous souhaitons vous aider à trouver le poste qui vous correspond. Consultez les descriptions de poste, les services et les équipes pour trouver le poste parfait pour vous.

02 Rencontrez des responsables du recrutement ou passez une évaluation

En cas de sélection pour un poste au sein de l'entreprise (poste Corporate), une personne du service de recrutement vous contactera pour entamer le processus d'entretien. Cette personne sera votre contact principal tout au long du processus. Pour les postes dans la vente au détail (postes Retail), l'évaluation interactive comprend une discussion et des quiz. Elle dure environ 10 à 20 minutes. Quel que soit le poste que vous visez, nous souhaitons en savoir plus sur vous, alors n'hésitez pas à nous dire quelle est votre vision d'un service de haute qualité et ce qui vous rend unique.

03 Entretien

Abordez cette étape avec confiance, en faisant vos recherches, en comprenant ce que nous attendons et en vous préparant à répondre aux questions qui vous seront posées pour mieux connaître votre personnalité et votre parcours.

Deux personnes souriant et s'embrassant dans un cadre extérieur