As the Senior, Digital Platform Operations NA you will assist in leading and inspiring the North America (NA) Digital Platform Operations team in its effort to create unbreakable consumer relationships.  You will leverage digital to fuel the next generation Nike Network and frictionless service at scale.

You will work closely with the Global Partner Go to Market team, other Nike Geographies and NA Sales teams for a continuous improvement of our current technologies, processes, combined with research on innovative services and solutions to support the Nike.net B2B platform.

The NA Digital Platform Operations team operates in a fast-moving environment and the ability to navigate within the Nike matrix is essential, as is the ability to create an environment for stimulating collaborative new ideas, new concepts.

WHAT YOU'LL DO

Elevate an integrated digital user experience

• Evolve the digital platform (Nike.net) and its sales applications through various internal and external sources of information such as user’s feedback, ideation sessions and collaboration between geo teams and global partner go to market teams
• Provide services that are integrated with a seamless, intuitive and user-friendly experience
• Engage frequently and in a creative way with the Nike.net users to stay connected and ahead of the game

Enable the Nike seasonal sell-in process through the right information at the right time

• Collaborate with your global counterparts to activate seasonal stories, product, technology and innovation. Produce additional content assets to fill gap(s) and/or to complement the available package
• Work with the Merchandising organization to seasonally release a complete and on time segmented assortment offering
• Attend and observe key seasonal sell-in meetings to maintain a strong connection and to continuously seek for improvements

WORK FOCUS AS % OF TIME:

Business Segment Liason                         40%

• Responsible for driving the digital service model for your respective business segment.
• Responsible for incorporating AE/ Retailers needs to drive adoption of the digital platform and the development of digital tools.
• Gather the necessary feedback and work with the Sr Digital Platform Manager on all enhancement requests.
• Initiate and develop strong working relationships with regional, category or account sales leadership teams through regular meetings to understand the nuances of the businesses and how best we can support that business through our platform. 
• Represent NA PGTM on select global projects related to Nike.net. This includes being main point of contact to the global project team, scheduling follow-up meetings outside of weekly project meetings if need be, lead UAT for NA and liaison for comms/TM plan for the related project.
• Work with the GTM Sales Ops team on any changes that impact the business.  Account closures, terms and condition changes, sales programs, etc.
• Leverage major communications that come from the Transition Manager and ensure that your business segment understands.

Product Triage                                           30%

• Troubleshoot product visibility issues within Prepare Account Offering (PAO) and Nike.net Order applications.
• Work back with Merchandising to resolve upstream product set up issues.
• Log issues through NikeNow for all technical issues.

TRAINING                                                       20%

• Develop the training model that best supports assigned business segment ensuring that all AE’s are proficient in Nike.net applications. 
• Be proactive in driving adoption, individual trainings, tracking usage of new applications and providing follow-up training materials.
• Develop and execute group training sessions. 

Inbox Support                                             10%

• Backup to Digital Platform Ops Specialist
• Support the Inbox coverage in triaging all platform issues that come through the platform.
• Log tickets for technical support with our Production Support team through NikeNow.

WHAT YOU'LL BRING

• Bachelor’s degree in Business, Sales, Ecommerce, Digital or equivalent combination of education and experience
• 5+ years professional experience
• Demonstrated ability to achieve results in a dynamic environment and to deliver on strategic, tactical and operational levels
• Excellent verbal and written communication skills, including meeting facilitation and presentation skills
• Pro-active problem solver with the ability to assess a challenge and develop action steps for resolution
• Experience with business process improvement methods & project management skills a plus
• Demonstrated a strong customer and services orientated
• Skilled in Microsoft Office (PowerPoint, Excel), experience with SAP and Salesforce.com is a plus

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.