Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

We, the Nike Direct Digital Platform Operations team, supports the day-to-day operations for our digital business. We work in an exciting and dynamic environment which is a key growth area of the organisation. We work as a broader operations team with key areas of focus that continuously learn from each other. There’s never a dull moment!

WHO YOU WILL WORK WITH

As a member of the Nike Direct Digital Operations team, you will report to the EMEA Launch & Seasonal Moments Operations Manager. In this role, you will collaborate closely with our core operations teams as well as the broader teams such as Brand/Marketing, Digital Platform, Digital Experience, Merchandising, Consumer Direct Sciences, Technology, Supply chain, Legal to name a few. You will also interact with teams in other geos as well as our ongoing partnership with global team based at our World Headquarters.

WHAT YOU WILL WORK ON

You will be working with the Platform Seasonal Moments & Promotions Operations team performing operational tasks to support the business strategy for seasonal retail initiatives, membership and promotional moments throughout the year for 30+ countries. You will collaborate closely with a large cross-functional team to ensure a flawless execution and a seamless consumer journey.

This includes the planning, execution and hind sighting of promotional moments (cross-functional events) on our site and various apps. These daily tasks are manual and require extreme accuracy. Ideally, you would be proactive and support process improvements, identify and fix consumer journey issues and maintain key documentation. Additionally, you will help provide requirements for future capabilities and tools used by our teams. 

A typical day/week looks like:

• You drive E2E operational excellence for key seasonal initiatives & promotions through continuous process building/elevation and capability optimisation.

• You obsess processes to enable best in class collaboration and end-to-end seamless executions by building upstream partnerships with key stakeholders.

• You drive readiness through Project tracker/Roadmap creation aligned with business requirements.

• You maintain continuous cross-functional alignment and drive accountability by holding weekly meetings to ensure deadlines and deliverables are fulfilled.

• You orchestrate E2E key initiative & promotions execution and ensure a seamless consumer journey in all countries (Testing, troubleshooting, reporting …)

• You continuously refine workflows & improving processes to ensure smoother promo planning and activation. 

• You identify and implement best practices to enhance cross-functional collaboration and execution.  

• Monitor Pre-season & In season inclusion/exclusion lists to implement adequate assortment strategy by accurately setting up in the systems.

• Operate Promotions codes execution (Creation, testing and validation) in collaboration with Tech Ops.

WHO WE ARE LOOKING FOR

We’re looking for a Seasonal Moments & Promotions Operations Specialist to join our team.

You will drive the end-to-end operations for key seasonal initiatives and promotions for 30+ countries in our EMEA portfolio. You are organised, flexible and multitasker who take pride in the perfection of your work. You can assess cross-functional impact, prioritize tasks and drive efficiency. You are also people persons and can manage multiple stakeholders on a day-to-day basis with a smile on their face. You can maintain a flexible working schedule that can include holidays and weekends at times. 

The ideal candidate should be able to demonstrate the below;

• Previous demonstrable working experience in direct-to-consumer retail e-commerce with a specific focus on operational process improvement is preferred.

• Proficient in English with excellent verbal and written communication skills, including meeting facilitation and presentations

• Excellent organisational skills, passion for details and ability to produce on-time quality deliverables in a deadline-driven environment while balancing multiple priorities

• Ability to quickly pick up new systems, experience with Nike internal tools is a plus

• Ability to work in a flexible environment and manage ad-hoc requests in an independent manner

• Ability to work independently and cooperatively in a diverse group

• A positive, energetic attitude with a passion for e-commerce, retail, sport, fashion

• Self-starter, quick-learner, quality-focused and proactive

• Flexibility in working hours to support the business (ie. weekends, holidays)

Relocation is not provided for this role.