WHO YOU’LL WORK WITH

You’ll collaborate across the LATAM ecosystem, working closely with Geo and Territory teams, external partners, and cross-functional experts. You will act as a key connector across functions, internal and external partners.

Your primary teammates and partners include:

• APLA Retail Marketing: including Partnership Transformation, Visual Merchandising, EKINs, and Operations
• LATAM Retail Marketing: including Partnership Transformation, Visual Merchandising, EKINs, and Operations
• APLA Sales and Sport GM’s: including Merchandising, Business, Integration, and Marketplace Supply Chain.
• Partner teams: across marketing, retail, planning, merchandising, and e-commerce.
• Geo & Territory Finance
• Geo & Territory Legal
• PGTM: Governance & Excellence

WHO WE ARE LOOKING FOR

The ideal candidate for the Lead, Partner Services and Experiences role is a visionary leader who thrives in fast-paced, multicultural environments and is driven by the challenge of transforming retail experiences. This individual brings a bold, strategic mindset and excels at combining innovation with execution. They possess the ability to provide strategic clarity, influence cross-functional teams, and implement operational discipline to ensure that the vision of success become scalable. Their deep understanding of how successful partnerships (agencies and retailers) drive business impact is matched by a keen instinct for elevating the consumer journey, both in-store and through digital channels.

This leader is not only a storyteller and systems thinker but also a relationship builder who inspires teams and motivates others to embrace and lead change. They are adept at communicating vision and purpose, cultivating innovation, and challenging the status quo to consistently raise the bar for consumer experience.

• 6+ years of retail experience, retail, digital & financial acumen.

• Experience managing and leading cross-functional teams, developing and managing vendors and external partners.

• Proven ability to manage end-to-end projects.
• Operational excellence: developing tools, processes, and frameworks that drive scale, speed, and consistency.
• Strong analytical skills and ability to use data & insights for planning and decision-making.

WHAT YOU’LL WORK ON

As the Lead for Services & Experiences (PT), you will help define and deliver the next era of consumer experience (CX), transforming how Nike serves consumers through partners — delivering elevated services, enhanced experiences, and marketplace excellence that drives business impact and wins the moment of choice.

• Co-develop and scale new retail concept and consumer journeys (O2O) that give Nike a winning edge at the moment of choice in priority Sports.
• Conduct marketplace research, insights gathering, and trend analysis to inform future strategies.
• Align Geo and Territory MDF investments to sport priorities, partner needs and consumer trends.
• Evaluate partner concepts, map consumer journeys, identify opportunities, and lead workshops.

• Lead and scale CX pilots, ensure consistency across the marketplace.
• Drive cross-functional alignment with Sales to leverage trade zones and marketplace opportunities.
• Partner with Retail Marketing teams to align investment strategies with Sport, Marketplace, and Partner priorities.