Senior Product Manager – NIKE, Inc. - Beaverton, OR. Lead the creation of an end-to-end product/platform vision and multi-year roadmap for Nike Customer Service in partnership with Engineering, Design, and Business teams; engage in driving excellence in product and platform strategy and execution; collaborate with various teams within Global Technology and key Functional Teams across the business; partner with all stakeholders to understand Business needs, outcomes and value and ensure roadmaps are aligned to those needs; ensure roadmaps account for and integrate dependencies across functional areas within Domains; collaborate with other Product Managers to address dependencies across Global Tech; provide inputs into overall end to end Global Tech roadmap development; partner with all stakeholders to understand business needs and goals and providing strategic advice on how to respond; utilize a "customer-centric" mindset in designing roadmaps and building products / platforms that both meet current and future enterprise needs; develop product and platform strategies to ensure they deliver outsized value to Global Tech quickly and are built to be scalable and agile; bring best-in-class market and industry insights to platform and product strategy; deliver value to the business via products and platforms while elevating product management maturity; use a value framework to make product and platform decisions; drive the execution steps of product management in accordance with the value framework; drive adherence to all standard Product ways of working including process, artifacts, templates, and collaboration models; track value delivered, product adoption, performance, and execution against the end to end roadmap and adjusting roadmaps as necessary; ensure Product maturity throughout all levels of the Tech Team, including support for role development and career pathing; and connect with external vendor partners in collaboration with other Nike departments to discuss on RFP and finalize vendor for Telephony and IVA functionality. Telecommuting is available from anywhere in the U.S., except from AK, AL, AR, DE, HI, IA, ID, IN, KS, KY, LA, MT, ND, NE, NH, NM, NV, OH, OK, RI, SD, VT, WV, and WY. 

Employer will accept a Master’s degree in Computer Science, Information Technology, or Business Administration and two (2) of experience in the job offered or in a product related occupation.  
 
Experience must include: 

• Leading consumer service products and services, such as contact center and telephony platforms including new feature adoption, feature enhancements, data pipelines, APIs, and integrations 

• Working with 3rd party solution providers 

• Developing business cases by assessing insights and data to produce expected outcome models 

• Ensuring consumer services products meet specifications and quality goals 

• Troubleshooting including investigating issues, root-cause analysis, identifying systemic gaps, and ensure those gaps are addressed 

• Establishing and managing accurate tracking of critical metrics and translate feedback into enhancement recommendations 

• Gathering requirements by connecting with business stakeholders across various teams and converting those requirements for data warehouse implementation 

• Facilitating End-to-End testing, performing User Acceptance Testing, providing testing scenarios, creating testing documents and authoring acceptance criteria for different testing scenarios 

• Amazon S3 and Lambda 

• Snowflake Data warehouse 

• Salesforce 

• Rally 

• JIRA 

• Confluence 

• Tableau  

• Postman 

Apply at www.Nike.com/Careers (Job# R-57408)