Converse 팀에 함께하세요
Converse는 자신의 잠재력을 탐색하고 장벽을 허물며 가능성의 영역을 확장할 수 있는 곳입니다. Converse는 성장하고, 생각하고, 꿈꾸고, 창조할 수 있는 인재를 찾습니다. Converse의 문화는 다양성을 포용하고 상상력을 장려하며 더욱 발전해갑니다. 우리 브랜드는 성취자, 리더, 선구자를 찾고 있습니다. Converse에서는 모두가 기술과 열정으로 무장하고 끊임없이 변화하는 치열한 세상에 뛰어들어 하나의 팀으로서 더 나은 미래를 만들어 갑니다.
WHO YOU’LL WORK WITH
As part of the Converse Technology Operations team, you will act as a functional leader for a team of 8 DevOps and Level 3 support engineers and for Retail technology in general. Your team will focus on advanced support, Site Reliability Engineering (SRE), and software development to support all technology in our Converse stores. You will set priorities and strategy for the team, ensuring they have the necessary resources, processes, and guidance to perform at a high level.
You will collaborate closely with a diverse range of teams and stakeholders, including:
Business and Store Operations: Partner with leaders in various geographies to align on operational priorities and challenges.
Technology teams: Work with Nike and Converse teams providing Level 1 and Level 2 support, as well as specialized engineering and infrastructure support.
Store Managers: Engage with store managers in Europe and the USA to understand their needs and ensure seamless technology operations.
Vendors: Coordinate with vendors to maintain and enhance store technology solutions.
Your goal will be to deliver impeccable service and an exceptional experience to our 100+ stores across two geographies, ensuring that all stakeholders' challenges and priorities are addressed effectively.
WHO WE ARE LOOKING FOR
We are seeking a highly skilled and experienced individual with extensive expertise in retail, support, and infrastructure to join our Tech Ops team. The ideal candidate will have a strong background in leading a DevOps team, in-depth knowledge of in-store end-to-end connectivity and technology, IT service management, and observability tools. You will be a leader in our Retail software engineering space, helping to mature our processes and modernize our integrations and software. You will be passionate about innovation, problem-solving, and committed to delivering high-quality results.
Key Qualifications:
This position is open to a remote work option; candidates must reside in one of the following ( Boston, Atlanta, Beaverton) location
Bachelor’s degree in computer science, or related field, or a combination of relevant education, training, and experience.
Experience: 10+ years of experience in Retail Support & Operations, Infrastructure, and DevOps.
Retail Knowledge: Strong understanding of retail and store operations, including Point of Sales systems, ideally Aptos Merch and Sales Audit, and PredictSpring.
Technical Skills: Basic understanding of hardware and network requirements for store operations, with the ability to troubleshoot issues.
IT Service Management: Experience with IT Service Management, including ServiceNow for incident, problem, change, and knowledge management.
Leadership: Proven leadership skills with the ability to mature our Retail software engineering space and lead requirement gathering or discovery sessions.
Communication: Excellent communication and interpersonal skills, with the ability to work effectively with a variety of stakeholders, including business leaders, territory leads, and store managers.
Agile Coaching: Ability to coach a team in agile best practices and use tools such as Jira and Confluence.
Additional Information:
The role is open to remote candidates, with the expectation to be based locally for monthly visits to our Boston HQ or Nike WHQ in Beaverton for events or meetings, as well as occasional visits to local stores, hardware depots, or test labs as needed.
WHAT YOU’LL WORK ON
As a Lead Retail Support and Engineering professional on our Retail DevOps team, you will engage in both support and development projects, including Level 3 (L3) support and the creation of new capabilities for Stores and Omnichannel. Your responsibilities will include:
Implementing process improvements to enhance both support and development functions.
Leading After Action Reviews (AAR) sessions to identify lessons learned and drive continuous improvement.
Lead projects such as software upgrades, hardware replacement or new technology implementation.
Leading prioritization sessions with business and technology leaders and stakeholders to ensure alignment and focus on key initiatives.
Managing and communicating complex or major incidents, providing hands-on leadership and resolution.
Driving innovation and strategic initiatives within the Retail space to stay ahead of industry trends.
Collaborating closely with Nike and vendors, conducting regular service reviews to ensure high standards of service delivery.
Ensuring world-class quality in deliverables and support levels, maintaining high standards of excellence.
Defining and tracking metrics and Key Performance Indicators (KPIs) with clear targets for the team.
Implementing and maintaining Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools such as Jenkins and GitHub Actions, and enhancing observability with tools like New Relic and Splunk.
Actively participating in agile ceremonies, including sprint planning and retrospectives, to foster a collaborative and efficient work environment.
Supporting peak sales periods in stores by coordinating and leading readiness activities and hands-on execution.
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
채용 계획
01 지원
나이키 팀은 다양한 기술과 지식, 의견, 아이디어, 배경을 가진 사람들로 구성되어 있습니다. 직무 소개서와 부서, 팀을 살펴보며 내게 맞는 역할을 찾아보세요. 적합한 직무를 찾을 수 있기를 바랍니다.
02 채용 담당자와의 만남 또는 평가 진행
본사 직무에 선발되면 면접 과정을 시작하고자 채용 담당자가 연락을 드립니다. 해당 과정을 진행하는 동안 이 담당자와 주로 연락하게 됩니다. 리테일 직무의 경우 채팅과 퀴즈 등 양방향 평가가 진행되며, 완료하는 데는 약 10~20분이 소요됩니다. 어떤 직무에 지원하시든, 나이키는 여러분에 관한 모든 정보를 듣고 싶습니다. 그러니 여러분이 어떻게 세계 최고 수준의 서비스를 제공할 것인지, 여러분만의 특별함은 무엇인지 주저하지 말고 보여주시길 바랍니다.
03 면접
이 단계를 자신 있게 시작하기 위해 필요한 정보를 조사하고 나이키가 추구하는 요소를 파악해 보세요. 또 여러분과 여러분의 배경에 관해 자세히 알기 위해 고안된 질문에 답할 준비를 갖추세요.
