Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
WHO YOU'LL WORK WITH
You'll join our Global Signature Services and Experiences team, working alongside innovators dedicated to delivering elevated retail experiences. You'll be a critical connector, partnering with cross-functional teams including Retail Operations, Creative, Brand, Digital, Product, and Geo teams to operationalize, refine and scale our signature services portfolio.
WHAT YOU'LL WORK ON
As our Signature Services Operations Lead, you will be responsible for:
- Gathering and synthesizing inputs from cross-functional teams to identify operational requirements, capabilities, and procedures necessary to deliver scalable and consistent services
- Standardizing, operationalizing, and managing the Global Nike Signature Services portfolio to ensure consistent delivery across all Nike Store tiers
- Developing comprehensive operational playbooks and implementation frameworks that enable seamless execution of services across global markets
- Establishing and maintaining governance structures, engagement models, and service portfolio reviews
- Partnering with Geo teams to support pilot execution, scale signature services post-pilot, and facilitate the learning process
- Creating clear plans that address viability, scalability, and profitability requirements for all signature services
- Ensuring services are designed for 365-day retail operations while maintaining flexibility to activate during seasonal campaigns and key moments
- Collaborating with cross-functional partners to establish core capabilities that enable service expansion according to the roadmap
WHO WE ARE LOOKING FOR
- Bachelor's degree in Marketing or Business or related field. Will accept any suitable combination of education, experience and training
- A highly organized operational leader with proven experience in scaling programs across a global marketplace
- A systems thinker who can navigate complex operational challenges, synthesize inputs from diverse teams, and design scalable solutions that balance strategic priorities with technical and operational feasibility
- An execution-focused professional who can break down complex initiatives into actionable workstreams
- A skilled project manager who can coordinate multiple stakeholders and deliver results on time
- Someone who thrives on creating structure and clarity in ambiguous situations
- An effective communicator who can develop clear documentation and guidelines
- A problem-solver who can identify and remove barriers to execution
- Experience in retail operations and cross-functional team leadership
This role requires someone who is primarily focused on turning vision into reality through methodical planning, strong organizational skills, and relentless execution focus.
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
OUR HIRING GAME PLAN
01 Apply
Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.
02 Meet a Recruiter or Take an Assessment
If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.
03 Interview
Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.
