Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Manager, North America Digital Support - NIKE USA Inc.- Beaverton, OR. Drive prioritization, escalation, and resolution of support incidents for Nike’s digital, launch, live ops and marketing platforms. Hire, mentor and lead a team of Tier 2 Technical Support Engineers. Develop clear strategies, goals, and tactics to improve efficiency and provide an exceptional level of customer support. Conduct regular incident reviews to identify reoccurring problems and lead the implementation of permanent long-term solutions. Define, document, execute, and optimize processes for Technical Support. Ensure that support processes result in outstanding customer service while maintaining a sustainable workload for Technical Support team members. Instill a customer service culture that drives a high level of both employee and customer SAT. Lead resolution for challenging cross-functional situations in a matrix organization. Improve and drive operational efficiencies across the team such as incident trend analysis, MTTR reduction, Incident/Problem ratio and relationships. Provide continuous feedback through coaching/mentoring to increase employee skill sets. Identify and develop leaders and stars within the team. Develop comprehensive training plans. Telecommuting is available from anywhere in the U.S., except from SD, VT, and WV.
Must have a Bachelor’s degree in Electronics Engineering, Computer Science, Data Analytics and 5 years of progressive post-baccalaureate experience in the job offered or in a Engineering-related occupation. Experience must include:
SQL database
AWS
API and micro-services
HTML
Splunk
Kafka streaming
New Relic
Signal FX
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
OUR HIRING GAME PLAN
01 Apply
Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.
02 Meet a Recruiter or Take an Assessment
If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.
03 Interview
Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.
