Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
WHO YOU’LL WORK WITH
We’re the training experts in all Nike Latam, reporting up to the Nike Athlete Experience Manager. We visit stores throughout regularly and provide training to each store’s leadership team. We will also partner with the SRMs team to curate and fine tune the content we deliver to the field. You will:
- Visit stores regularly while leading or supporting all needed training for store and channel priorities
- Coordinate, lead, and support the delivery of onboarding training for new employees and leaders
- Create feedback loops for store teams to share wins and opportunities for product and service training
- Monitor store KPIs to inform training needs, including consumer feedback and sales metrics
- Lead and support special trainings in market, including new store openings, all-store meetings and district meetings
WHO WE ARE LOOKING FOR
We’re looking for a Retail Trainer who is responsible for driving the retail training vision for all LATAM Channels, focused on arming store leaders with the tools and training needed to further invest in their athlete teams. Our best NAX Trainers are the subject matter experts (SME) for training. They educate and inspire our store teams through engaging, informative, hands-on, educational moments that teach teams how to use premium service to deliver Nike products.
- Essential to have the ability to hold conversations in English
- 3 years' retail experience, including 1-year training experience
- Experience in delivering premium consumer experience
- Experience in coaching and counseling employees
- Retail Leadership experience preferred
- Bachelor’s Degree in related discipline preferred
- 1 year of additional relevant experience in lieu of a degree
- Proficiency with virtual platforms preferred. (ex. Zoom)
- Ability to work weekends, evenings, and holidays as needed
WHAT YOU’LL WORK ON
We understand that our products only come to life for consumers when well-trained teams deliver quality service interactions. We empower others not to know everything, but with the skills to be able to navigate a consumer seamlessly through any situation with confidence. Service excellence is the name of the game, and we play a meaningful role in ensuring the success of the team, the business, and the brand. After all, it’s leaders like you that make Nike the #1 Sports Brand in the World. You will:
- Proactively seek out channel business objectives and offer insights on training strategies for store leadership
- Utilize train-the-trainer approach to prepare store leaders to drive ongoing learning on subjects ranging from retail and sales floor leadership to Nike Products & Services.
- Provide feedback in the moment to athletes & leaders on service behaviors and product knowledge
- Monitor store-level progress toward priorities by tracking and reporting key training metrics
- Be a change champion. Solicit feedback and be known for providing detailed and useful feedback on behaviors
- Serve as an ambassador of Nike's heritage and values within both the Nike organization and the community
- Demonstrate a high sense of ownership and accountability for your role and your team.
OUR HIRING GAME PLAN
01 Apply
Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.
02 Meet a Recruiter or Take an Assessment
If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.
03 Interview
Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.
