Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
WHO YOU’LL WORK WITH
This role sits at the intersection of operations and innovation within the Nike Sport Research Lab (NSRL). You’ll collaborate with internal teams, external partners, and field staff to orchestrate pilot deployments, service launches, and on-going partner success across a variety of environments—from retail and research doors to mobile activations. You’ll report to the Director of Field Services within Innovation and work closely with stakeholders across Nike, external partners, and academic institutions.
WHO WE ARE LOOKING FOR
You are a seasoned partner success manager with strong technical fluency and a passion for operational excellence. You thrive in dynamic environments, bring energy and ambition to your work, and are skilled at coordinating across diverse teams to deliver high-quality, scalable solutions. You bring structure to ambiguity and are driven by a desire to improve service reliability and accelerate innovation.
Bachelor’s degree in operations or related field. Will accept any suitable combination of education, experience, and training
A minimum of 7 years directly relevant work experience
Experience working in account management, preferably in research operations, service deployment, or software management environments.
Proven ability to lead cross-functional initiatives and manage complex stakeholder relationships.
Strong organizational and communication skills.
Basic fluency in software development and management concepts.
Experience with pilot testing, organizational change, and/or operational handoffs is a plus.
WHAT YOU’LL WORK ON
As Partner Success Manager for NSRL Field Services, you’ll lead the coordination of pilot programs and service launches executed by partners. You’ll manage planning, learning capture, and partner engagement to ensure smooth transitions and scalable knowledge transfer. You’ll build relationships and work to understand partner goals and coordinate logistics of pilot programs. You will communicate with leadership about strategic goals and on-the-ground teammates about system updates with equal ease.
Key Responsibilities:
Build strategic and operational relationships with partners.
Help to assess potential fit of new partners and new working models.
Coordinate with partners the setup, testing, programming, and assessment of pilots and services.
Serve as the on-going primary liaison between internal teams and external partners.
Establish and document troubleshooting and maintenance procedures. Capture and structure institutional learnings into repeatable playbooks.
Drive weekly prioritization and backlog management for the service team.
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
OUR HIRING GAME PLAN
01 Apply
Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.
02 Meet a Recruiter or Take an Assessment
If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.
03 Interview
Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.
