Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport. We are unapologetic about who we are and what we’re after—bringing innovation and inspiration to every athlete* in the world. We look for athletes who can push boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers and glue players. Are you game?
WHO YOU’LL WORK WITH
The People Solutions Advisor I will provide HR support to Nike teammates and managers through the resolution of inquiries that are routed to the team via SNOW cases or through phone and chat. The Advisor I will research HR related questions including payroll/compensation, benefits, performance management, and all other HR programs, services, and policies. The People Solutions Advisor I will report to the Senior Supervisor of People Solutions Advisory.
WHO WE ARE LOOKING FOR
As the People Solutions Advisor I, you will need to have customer service, communication, and listening skills while being adaptable to different customer types and situations, using emotional intelligence and empathy. This ideal individual should have the ability to effectively work in teams, demonstrate fact-based decision making, the ability to multi-task and manage different issues at once, and have a resourcefulness in independently finding answers quickly. You should have knowledge of the People Solutions services and intersection points with other teams and functions.
Bachelor’s degree in Human Resource Management or a related field. Will accept any suitable combination of education, experience or training.
Bilingual in Spanish
1-2 years experience in fast-paced customer service role or high volume contact center is required
1-2 years of HR experience, demonstrating knowledge of HR management
WHAT YOU’LL WORK ON
You will be responsible for resolving HR inquiries via all available communication channels following standard operating procedures. In addition, other key responsibilities include:
Tag and document cases accurately
Answer standard policy/process questions
Follow standard operating procedures
Champion self-service to teammates
Ensure all responses align with company policies and local legal requirements
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
OUR HIRING GAME PLAN
01 Apply
Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.
02 Meet a Recruiter or Take an Assessment
If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.
03 Interview
Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.
