Zostań członkiem zespołu NIKE, Inc.
NIKE, Inc. to nie tylko firma, która ubiera najlepszych sportowców na świecie. To miejsce, w którym możesz odkryć swój potencjał, przekroczyć granice oraz sprawić, że niemożliwe staje się możliwe. Firma poszukuje ludzi, którzy chcą się rozwijać i potrafią myśleć, marzyć oraz tworzyć. Jej kultura rozwija się dzięki różnorodności i wspieraniu kreatywności. Potrzebni są w niej ludzie ambitni, urodzeni liderzy i prawdziwi wizjonerzy. W NIKE, Inc. każda osoba wnosi do gry swoje umiejętności oraz pasje. Dzięki temu ciągle się rozwijamy.
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it's about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.
WHO WE ARE LOOKING FOR:
Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a leader with the functional and technical expertise that can lead our Marketplace (TechOps) in México.
We are looking for a seasoned leader who has experience leading teams by supporting Digital related platforms (Nike App, Nike.com $ Sneakers web) and Retail technologies to meet specific market needs. You will have a proven track record of leading teams on both digital and digital services, evolving engineering tools and automation capabilities to drive speed and efficiency.
Having a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication while taking ownership of service is key. Exceptional people leadership and communication skills is required as you work with a cross functional team in territory, with our geography and our global partners.
WHAT WILL YOU WORK ON?
Leadership: Lead a team responsible for delivering Retail and Digital supporting for our business functions. Instilling trust, fostering effective teamwork, developing others, communicating vision and purpose, valuing differences, and driving clarity
Technical expertise: broad technical expertise to support teams across retail & digital landscape
Technical support: ability to problem solve technical issues and deploy technical solutions to overcome them
Automation and continuous improvement: ability to identify opportunities for process automation and improvement, and implement the solutions
Stakeholder Management: Has developed collaborative relationships with technical and creative colleagues and displays strong team and team leadership behaviors. Has a strong customer success driven mindset
Operational Know-How: Deep knowledge of both the nuances of the geo and the strategy of the global platform. Knows how to map solutions to Nike’s Platform strategy and drive simplification and modernization over time, act as change agent
Trend analysis and PRB creation on day-to-day operations
Vendor Management ensuring service is being provided to Nike
WHO WILL YOU WORK WITH?
You will be part of the México Global Technology Leadership team and will report to the LATAM Technology Customer Support Manager
Retail LATAM Team
Nike digital Team
TechOps Infrastructure & Logistics peers for end-to-end solution and support
Partner with México and geography peers to sustain and develop our support to business and consumers.
WHAT YOU BRING:
Bachelor's (preferred) or equivalent experience
5+ years’ demonstrable and relatively recent experience in Retail & Digital support & landscape knowledge
Language requirement of both Spanish and English
Experience in working in ITSM tools like ServiceNow and its automation feasibilities for reporting
Excellent presentation & communication skills
Self-motivated, with a high sense of accountability, urgency, and drive
Understanding and experience with Retail Network Infrastructure
Mobile Device Management System Administration
Proficient in application development tools
Experience with database technologies, cloud, and platform technologies
Ability to think creatively to push beyond the boundaries of existing practices and mindsets
Solid teamwork & collaboration skills, ability to motivate the team to be highly productive and maintain a positive work atmosphere
Significant experience working within the ITIL Framework with formal Service Management to include but not limited to: Incident Management, Problem Management, Change Management, Service Catalog
A strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication.
NASZ PLAN ZATRUDNIENIA
1. Aplikuj
Nasze zespoły składają się z osób o różnych umiejętnościach, wiedzy, pomysłach i doświadczeniach, a każda z nich może dać od siebie coś innego. Chcemy, żebyś znalazł(a) tu coś dla siebie – zapoznaj się z opisami stanowisk, działami i zespołami, aby odkryć, jakie stanowisko będzie dla Ciebie odpowiednie.
2. Poznaj osobę rekrutującą lub przystąp do oceny
W przypadku stanowisk korporacyjnych rekruter(ka) skontaktuje się z Tobą w celu rozpoczęcia procesu rekrutacyjnego i przez cały okres jego trwania będzie pozostawać z Tobą w kontakcie. Rekrutacja na stanowisko związane ze sprzedażą wymaga przeprowadzenia procesu interaktywnej oceny, który obejmuje czat i quizy, a jego ukończenie zajmuje około 10–20 minut. Niezależnie od stanowiska, chcemy jak najlepiej poznać naszych kandydatów i nasze kandydatki, więc zachęcamy do opowiedzenia nam o tym, jak rozumiesz pojęcie obsługi klienckiej na światowym poziomie oraz co sprawia, że jesteś osobą wyjątkową.
3. Rozmowa kwalifikacyjna
Warto podejść do tego etapu z pewnością siebie. W tym celu zapoznaj się z naszymi oczekiwaniami i przygotuj się na pytania, które pomogą nam pogłębić wiedzę o Tobie i Twoim doświadczeniu.
