Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport. We are unapologetic about who we are and what we’re after—bringing innovation and inspiration to every athlete* in the world. We look for athletes who can push boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers and glue players. Are you game?
WHO YOU’LL WORK WITH
The Senior Manager, Technology Operations Support, Japan, is part of the Japan Technology team within the Geos and Marketplace Experiences (GaME) organization. The role partners closely with engineers, production support teams, business system analysts, and senior leaders across Japan, the Asia Pacific Latin America (APLA) geographies, and global teams to deliver reliable, scalable, and resilient technology operations that support Nike’s business priorities.
WHO WE ARE LOOKING FOR
Nike is looking for a Senior Manager, Technology Operations Support, Japan, who brings strong operational leadership, sound technical judgment, and a people‑first mindset. This leader is responsible for building and developing a high‑performing team that supports enterprise technology capabilities across Retail, Digital, Supply Chain, and Corporate functions. The role requires the ability to operate effectively in complex environments, influence across organizational boundaries, and balance business priorities with operational excellence.
The ideal candidate demonstrates accountability, resilience, and curiosity. They lead with clarity, communicate with purpose, and continuously look for ways to improve service reliability, processes, and team capability while fostering trust across technology and business partners.
- Minimum 8–9 years of experience in the IT industry, including technology operations or service management.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Strong foundation in IT service management, including extensive knowledge of ITIL frameworks; experience with ServiceNow is a plus.
- Proven ability to lead teams, manage ambiguity, and collaborate effectively with cross‑functional stakeholders, including experience working with or managing in‑house teams while promoting collaboration and effective team dynamics.
- Strong oral and written communication skills in both English and Japanese, with the ability to communicate clearly with local and global partners.
WHAT YOU’LL WORK ON
You will lead operational support for enterprise technology platforms that enable Nike’s consumer, marketplace, and corporate operations in Japan. You will work closely with technology and business partners to ensure services are stable, resilient, and continuously improving.
- Own operational support for enterprise software, systems, and infrastructure across Consumer and Marketplace (Nike Direct Digital), Retail, Supply Chain, and Corporate Functions (Finance / HR).
- Provide end‑to‑end operational oversight across ERP, Order Fulfillment, Point of Sale (POS), and eCommerce platforms.
- Lead and continuously improve Incident Management practices to strengthen service reliability and meet service level agreements (SLAs).
- Own the full incident lifecycle, partnering with cross‑functional teams to contain issues and minimize business impact.
- Collaborate with Business System Analysts (BSAs) and Technical Subject Matter Experts (SMEs) to perform root cause, risk, and impact analysis.
- Drive management reporting and insights by identifying trends, improvement opportunities, and escalating business‑critical issues.
- Build strong relationships with peers, vendors, and leaders through clear communication, training, and user enablement.
OUR HIRING GAME PLAN
01 Apply
Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.
02 Meet a Recruiter or Take an Assessment
If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.
03 Interview
Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.
