Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.
WHO YOU’LL WORK WITH
As part of the Japan Technology Operation (Tech Ops) team member, you will be working closely with our Japan Tech Ops team members, as well as our global network engineering team to deliver world class network solutions and services to our stores.
WHO WE ARE LOOKING FOR
This role will lead the network technology support of our Retail stores in Japan. We are looking for a seasoned professional who has experience in supporting enterprise level network infrastructure and services. The candidate must also have strong leadership and communication skills, and the ability to problem solve during high pressure situations.
Minimum 3 years of overall experience required.
Minimal 3 years of experience in supporting enterprise level Cisco network devices and tools.
Experience working in an ITIL Service Management environment, with tools such as ServiceNow.
Self-motivated, with a high sense of accountability, urgency, and drive. Ability to problem solve under pressure.
Minimum educational level – Degree is plus to have but not a must.
Ability to communicate both in English and Japanese at business level.
Cisco CCNA or equivalent certificate on network engineering skill is a plus.
Flexibility to work outside of regular business hours.
WHAT YOU’LL WORK ON
You will partner with our Japan Tech Ops team, as well as our global network engineering team to deliver world class network experience in our Retail stores. You will be responsible for conducting / facilitating various network related activities such as device configuration, installation, asset management, as well as providing technical support. Knowledge on ServiceNow, SolarWinds, BlueCat, Ekahau is a plus.
You will be:
Ensuring continuous delivery of network infrastructure services for our Retail stores and making sure that incidents are being handled in time, and that any needs are being escalated and properly communicated.
Responsible for delivering end-to-end network infrastructure into our new opening Retail stores, including ordering internet circuit, hardware configuration, creating wi-fi heat map, hardware configuration and installation etc…
Proactively identifying and supporting the management of operational excellence risks, dependencies, and issues (and related mitigation plans); escalating in a clear and timely manner as appropriate.
OUR HIRING GAME PLAN
01 Apply
Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.
02 Meet a Recruiter or Take an Assessment
If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.
03 Interview
Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.
