Our Brand Creative team is at the heart of Jordan Brand’s storytelling, pushing boundaries and creating powerful stories about sport, athletes, and innovation. We take risks, break rules, and craft the unexpected. We flourish on bold creativity, fearless experimentation, and radical collaboration.

Creative Operations manages creative ways of working, improving collaboration, reducing bottlenecks, increasing efficiency and managing resources. In short, Creative Operations drives operational clarity and establish the seasonal project priorities for Brand Creative.

WHO WE ARE LOOKING FOR

Brand Creative Operations is seeking an experienced Lead, Brand & Creative Operations professional who is highly organized, detail-oriented, and a strategic problem-solver. You’ll collaborate with teams across the organization to find efficient and effective solutions that support the smooth running of the creative studio. In this role, clear communication is key. Curiosity and attention to detail are essential, along with the ability to scope and estimate project size and volume, and support the team in managing creative staffing, capacity, and bandwidth.

Key Capabilities

• Adaptability & Strategic Support & Collaboration: Support and collaborate with senior team members in tasks that enable strategic planning. Demonstrate flexibility and initiative in ambiguous situations
• Leadership: Lead week-to-week operations, ensuring the team is thriving and can produce high quality work efficiently
• Organization & Detail Orientation: Maintain highly organized workflows to deliver clear operational information
• Tech Fluency: Use tools to centralize documentation and stay current with technology (e.g., AirTable, Figma, Keynote)
• Communication: Share updates clearly, escalate issues appropriately, and contribute actively to team dialogue
• Initiative: Show curiosity and initiative in learning, seek feedback and apply it quickly
• Cross-functional Collaboration and Influence: heavy collaboration with teams across Global and NA and the ability to influence processes is critical in this role

WHAT YOU WILL WORK ON

• Up-front Seasonal Project Planning: Collaborate with the Brand Marketing Operations Director and NA Creative Director to vet seasonal project requests and estimate project needs to ensure accurate scoping and resourcing
• Production: expertise in managing large-scale productions that require agile resourcing across a variety of roles
• Change Management: Act as a strategic ally to the studio team, mentoring talent and change to grow the studio creatively
• Project Scoping and Timelines: Establish realistic schedules based on key project dates and marketing codes to inform project kick-off
• In-Season Scope Management: Flag and assess scope increases in collaboration with Production, Creative Leadership and Creative Operations
• Project & Time Off Tracking: Provide accurate updates through centralized tools and ensure visibility into policies
• Leadership & Coaching: Provide direction and support to operations teams; fosters accountability and collaboration
• Conduit Between Global, Geo, and City Workstreams: Facilitate communication across Jordan divisions to establish clarity, consistency, and efficiency
• Cross-Functional Collaboration & Relationships: Partner with brand and creative teams to understand project details, expectations, and process alignment
• Process Innovation: Identify operational opportunities and develop new processes to streamline and improve efficiency
• Tool Improvement & Alignment: Drive tool alignment and improvement initiatives to enable streamlined collaboration

WHO YOU’LL WORK WITH

Reporting to the Creative Director, you will collaborate closely with Brand Marketing Operations and creative team members. Key partners include Brand Planning & Operations, Brand and Creative Leadership, Finance, and Production Leads.
 

WHAT YOU BRING TO NIKE

• At least 5 years of experience in Creative Operations, Creative Project Management, Creative Administration, or Production
• Experience leading related projects / project teams and ensuring project timelines are adhered to
• Proven experience managing complex timelines, budgets, and deliverables
• Ability to streamline and optimize complex processes
• Excellent interpersonal skills and a strong team-player mindset
• Forward-thinking, solutions-oriented, and entrepreneurial approach
• Ability to thrive in a fast-paced, matrixed environment
• Passion for creativity and staying current with technology (AirTable, Figma, Keynote, AI)
• Understanding of brand marketing initiatives and frameworks
• Familiarity with Nike & Jordan’s internal matrix (bonus)
• Experience in digital environments (bonus)

Demonstrated alignment with team principles:

• Embraces the unknown and adapts confidently to ambiguity and change
• Seeks inspiration in new challenges and opportunities
• Obsessed with craft, striving for excellence in every detail
• Prioritizes team success, collaboration, and mutual support
• Speaks up with conviction, contributing ideas and feedback openly and respectfully

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.