LEAD Site Reliability Engineer

India Technology Center

WHO YOU WILL WORK WITH

You will be a part of a team of talented Site Reliability Engineers focused on delivering reliabile and observable software used by millions of athletes* around the world.  You will be a part of the Resilience Engineering organization which includes Reliability Engineering, Live Site Support Engineering, Peak Event Management, Insights & Efficiency Engineering, and Enterprise Systems Engineering.

While a variety of engagement methods exist, SREs are primarily embedded with product delivery teams across Global Technology.  These teams span all of Nike’s most critical digital properties: Nike.com, Nike App, SNKRS, brick & mortar retail, wholesale platforms, and supply chain technologies.

WHO WE ARE LOOKING FOR

We are looking for talented and passionate lead full-stack developers with knowledge of data centre infrastructure and cloud platforms who can bring the following:

• Bachelor’s degree in Computer Science, Information Systems, Business, or other relevant subject areas

• 7-12 years of professional experience in software development, operations, or support

• Strong design and development experience with Java

• Proficient with JavaScript on the frontend (React, Angular, etc.) and backend (Node.js) components

• Kubernetes working knowledge and experience

• Experience in other modern enterprise languages (functional or other – Scala, Python, Golang, etc.) is preferred

• Basic understanding of DNS, Networking, Virtualization, Linux

• Expertise in designing/building/supporting scalable cloud-based Micro Services

• Experience with Docker and/or Serverless patterns

• Experience with at least one No-SQL database like DynamoDb, Cassandra, etc.

• Good understanding of RESTful APIs

• Good understanding of common tools for service management, agile, and observability: ServiceNow, Jira, Jenkins, Splunk, New Relic, SignalFx

• Ability to observe, diagnose, and develop fixes for production issues quickly and efficiently

• Ability to develop and drive real-time monitoring solutions that provide visibility into site health and key performance indicators. Practical experiences with observability tools like SignalFx, CatchPoint, Splunk, NewRelic or any other industry-specific products will be a value add. Capability for customization on observability tools will be part of the job

• Strong communication skills (written and verbal). They must be able to articulate issues and their impact(s)

• Highly confident and capable of reporting and communicating high-value metrics to leadership. Deep understanding of the business landscape and how site reliability influences our consumers

• Ability to work across teams (business and technical) to continuously analyze system performance in production, troubleshoot consumer reported issues, and proactively identify areas in need of optimization

• Demonstrated negotiation and influencing skills

• Passion for coaching, teaching, mentoring and learning

WHAT YOU WILL WORK ON

As a site reliability engineer, you will be focused on maximum availability, observability, reliability, security, and performance for Nike Digital Experiences.

SREs perform deep problem analysis, detect infrastructure or code defects, define, report, and create observability processes for Key Performance Indicators (KPIs), and work with product delivery teams to provide long-term solutions to production issues.