成為 NIKE, Inc. 團隊的一員
NIKE, Inc. 不僅為世界傑出運動員提供裝備， 這是一個探索潛能、消弭疆界及超越可能的園地。 公司尋找能夠成長、思考、懷抱夢想與創造的人才， 透過擁抱多元和獎勵想像力，讓文化欣欣向榮。 品牌尋找成就者、管理者以及具有遠見的夢想家。 在 NIKE, Inc.，我們就是要讓每個人都能在面對挑戰性十足且不斷演變進化的賽局中，揮灑熱情並一展所長。
Role Summary：
People Solutions Advisors (Advisor I) provide seamless HR support to Nike Teammates and Managers through the resolution of inquiries and transactions. Advisors research HR related issues for employees including payroll, HR policy, and rewards related issues. Advisors escalate complex inquires within People Solutions as needed, responding to support needs via phone, chat and electronic tickets.
Strategic:
Coordinate across People Solutions to provide seamless service delivery and an optimal teammate experience
Provide creative insights on opportunities to elevate HR experiences for Nike Teammates and leaders
Operational:
Serves as first point of contact for HR customer inquiries via various intake channels such as phone and chat.
Answer standard routine questions and provide general guidance on HR inquiries from Nike Teammates and Managers. This includes support for self-service, general policy questions, employment verifications, and follow ups on tickets.
Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
Triage and escalate unresolved HR customer inquiries to relevant teams as needed
Understand and provide available standard reports to teammates as needed
Conduct research related to specific inquiries, working to deliver with quality and speed
Key Skill：
Customer service, communication, and listening skills to a broad business audience
Adaptable to different customer types and situations, using emotional intelligence and empathy
Knowledge of the People Solutions services and intersection points
Ability to work in teams effectively
Resourcefulness and ability to find answers quickly
Ability to multi-task and manage different issues at once by providing support over multiple, ongoing channels
Driven by a highly-driven teamwork environment and collaborative culture
Qualifications / Professional Experience
Bachelor’s degree in Human Resource Management or a related field or a combination of relevant experience, education, and training
1-2 years of HR experience, demonstrating knowledge of HR management
重要須知
招募策略
01 申請
我們的團隊由多元技能、知識庫、意見、想法和背景組成。 我們希望你找到合適的職位：查看職務說明、部門和團隊，探索適合你的角色。
02 與招募人員會面或進行評估
若獲選擔任公司職務，招募人員會與你聯絡，以展開面試流程，並在整個流程中擔任你的主要聯絡人。 若為 Retail 職務，你將完成包含對談和測驗的互動式評估，完成評估約需 10 至 20 分鐘的時間。 無論是哪個角色，我們都想瞭解你的各種面向，因此請不要避談你如何提供世界級的服務，以及你的與眾不同之處。
03 面試
在進入這個階段時，可先做好研究，瞭解我們在尋找的人才，並為深入瞭解你及相關背景而設定的問題做好準備，自信應對。
