We, the Nike Direct Digital Platform Operations team, supports the day-to-day operations for our digital business. We operate in an exciting and dynamic environment which is a key growth area of the organization. We work as a broader operations team with key areas of focus that continuously learn from each other. There’s never a dull moment!

WHO YOU WILL WORK WITH

As a member of the Nike Direct Digital Operations team, you will report to the EMEA Platform Operations Manager. In this role, you will collaborate closely with our core operations teams as well as broader teams such as Brand/Marketing, Digital Platform, Digital Experience, Merchandising, Consumer Direct Sciences, Technology, Supply Chain, and Legal, to name a few. You will also interact with teams in other geographies and maintain an ongoing partnership with the global team based at our World Headquarters.

WHO WE ARE LOOKING FOR

We are looking for a Launch Operations Specialist to join our Digital Platform Operations team. In this role, you will own the end-to-end execution of product launches and member activations for over 30 countries in our EMEA portfolio. You are an organized and flexible multitasker who takes pride in the perfection of your work. You excel at prioritizing tasks, collaborating with the team, and solving problems efficiently.

Your exceptional analytical skills and data-driven mindset enable you to thoroughly analyze data, identify key trends, and make informed decisions. These abilities are crucial for optimizing our operations and driving our continued success. You have a real passion for digital commerce, sports, and engaging in trend-setting work. Additionally, you can maintain a flexible working schedule that can include weekends and holidays.

The ideal candidate has:

• Working experience in direct-to-consumer retail ecommerce with a specific focus on operational process improvement is preferred.
• Proficient in English with excellent verbal and written communication skills, including meeting facilitation and presentations.
• Strong communication skills to clearly present data, insights to various audiences.
• Strong analytical skills and mindset to analyze data, identify trends, and make data-driven decisions.
• Excellent organizational skills, passion for details and ability to produce on-time quality deliverables in a deadline-driven environment while balancing multiple priorities.
• Ability to quickly pick up new systems, experience with Nike internal tools and Airtable is a plus.
• Ability to work in a flexible environment and manage ad-hoc requests in an independent manner.
• Ability to work independently and cooperatively in a diverse group.
• A positive, energetic attitude with a passion for ecommerce, retail, sport, fashion.
• Self-starter, quick-learner, quality-focused and proactive qualities.
• Flexibility in working hours to support the business (ie. weekends, holidays)

WHAT YOU WILL WORK ON
 

You will be joining the Platform Launch Operations team, where you'll play a crucial role in supporting the business and driving engagement within our Nike.com, SNKRS, and Nike App communities. Your responsibilities will include planning, executing, and reviewing launch events across all platforms. These tasks require meticulous attention to detail and a high level of accuracy. In this role, you'll be proactive in supporting process improvements, identifying and resolving consumer journey issues, and maintaining essential documentation.

Working with data will be a significant part of your role and you'll analyze data to provide insights, help shape future capabilities, and ensure our tools are optimized for efficiency. Your ability to identify trends through data and make informed decisions will be key to drive our operations and enhance the overall consumer experience.

A typical day/week looks like:

• Gather and analyze data from various sources to identify trends, generate insights, and support decision-making processes.
• Leverage Airtable and Tableau to visualize key insights and trends to drive operational improvements and support the business.
• You obsess processes to enable best in class collaboration and end-to-end frictionless executions by building upstream partnerships with key stakeholders
• You maintain continuous cross-functional alignment and drive accountability by holding weekly meetings to ensure deadlines and deliverables are fulfilled.
• You drive digital assets (copy, imagery…)  and inventory readiness for activations/launches specific assortment.
• You coordinate E2E activation execution and ensure a seamless consumer journey in all countries (Testing, troubleshooting, reporting …)
• You act as resource of expertise (SME) on tools & capabilities utilized for launch operations in partnership with the dedicated Digital Commerce Capabilities team.
• You continuously refine workflows & improving processes to ensure smoother promo planning and activation. 

Relocation is not available for this position

Applications for this role will be accepted until June, 14th 2025