NIKE, Inc. Takımına Katılın

NIKE, Inc. dünyanın en iyi sporcularını giydirmekten çok daha fazlasını yapar. Potansiyellerin keşfedildiği, sınırların aşıldığı ve mümkün olanın sınırlarının zorlandığı bir yerdir. Şirket büyüme, düşünme, hayal etme ve yaratma konusunda potansiyeli olan insanların peşindedir. Kültürü çeşitliliği kucaklayarak ve hayal gücünü ödüllendirerek yükselir. Marka başarılı, lider ve vizyoner bireyleri arar. NIKE, Inc.ta herkes zorlu ve sürekli değişen bir oyuna becerilerini ve tutkusunu taşır.

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

At Nike, the EMEA Marketplace Supply Chain team takes pride in serving the consumer in the connected marketplace – whether they shop at one of our retail partners, in a Nike store or online. We are relentlessly elevating our strategy and driving improvement in our supply chain operations to reach a more premium service level for our consumer.

We want to serve consumers better by enabling a clean marketplace (new products outlook in the marketplace stores). This role is working with the wider Supply Chain team across EMEA and in collaboration with Nike cross-functional teams and Carrier Networks, ensuring return orders from our partners are processed and credited in a timely manner, with continuous focus on process improvement.

WHO WE ARE LOOKING FOR

Supply Chain, Returns Specialist, EMEA -  always starts with the consumer in mind, manages the execution of a reverse flow and optimizes service and satisfaction. This role ensures a flawless and compliant way of processing the returns within the assigned portfolio of accounts of the Returns Specialist, while working with cross-functional stakeholders (internally and externally) to perform the needed actions to get the products back to the Nike warehouse and credit the customers. The Returns Specialist has a deep understanding of the business operations and, as a subject matter expert, advises on supply chain solutions and new capabilities, and works on capability transition.

WHAT YOU WILL WORK ON

  • Process incoming Return Requests from our Wholesale and Partner accounts
  • Document requests and follow up with appropriate parties in alignment with audit controls
  • Actively solve discrepancies in any of the return requests, analyzing the different steps within the supply chain and obtain an investigation with the cross-functional stakeholders
  • Coordinate the Returns Request with Nike Logistics Facilities & Carriers
  • Follow up and provide feedback towards accounts on their adherence to our Returns Policy
  • Support your accounts and your team in delivering on targeted KPI’s
  • Analysis on returns data and define appropriate actions to ensure smooth process flow
  • Enable outstanding results by taking the right Return Management decisions and optimize the process
  • Implement new process flows according to the marketplace evolution and the Nike strategy

WHO YOU WILL WORK WITH

You will work in te Returns team, in a cross-functional and agile environment that spans across EMEA and services the MPU’s operational business needs. You will partner closely with Marketplace Supply Chain, Finance, Sales and Customer Finance teams, and will connect daily with your customers, carrier network and Nike’s logistics teams. You will assist the Returns Capability team on new capabilities and efficient processes.

WHAT YOU BRING

Supply Chain Planning & Operations Expertise

  • Preferred knowledge and experience in the Reverse Logistics flow (Post-Season/Returns SC processes)
  • Experience in working with cross-functional teams and stakeholders to drive a best-in-class customer service
  • Excellent verbal and written communication
  • Ability to work with SLA’s and keeping track of set KPI’s for the customers under your responsibility
  • Strong analytical skills and process improvement mindset
  • Digital literacy: MS office, advanced Excel, SAP, Cognos, Tableau, Alteryx

Please be advised that relocation support is not available for this role.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Ayrıntılar

İŞE ALIMLA İLGİLİ EYLEM PLANIMIZ

01 Başvuru

Farklı arka planlardan gelen üyelerimiz ekibe çeşitli alanlarda beceri, bilgi ve bakış açısı kazandırır. İş tanımlarını, departmanları ve ekipleri gözden geçirerek sana en uygun pozisyonu bulmanı istiyoruz.

02 İşe Alım Uzmanıyla Görüşme veya Değerlendirmeden Geçme

Kurumsal bir pozisyona seçilirsen bir işe alım uzmanı mülakat için seninle iletişime geçer. Bu kişi, süreç boyunca iletişime geçmen gereken ilk kişidir. Retail rolleri için bir görüşmeden ve farklı testlerden oluşan etkileşimli bir değerlendirmeden geçersin. Bu değerlendirme yaklaşık 10-20 dakika sürer. Başvurduğun pozisyondan bağımsız olarak, bu süreçte seni daha iyi tanımak istiyoruz. Bu nedenle, nasıl birinci sınıf hizmet sunacağını ve seni benzersiz kılan özelliklerini çekinmeden bize anlatmanı bekliyoruz.

03 Mülakat

Mülakata hazırlıklı gelmelisin. Bu aşamada araştırma yapmanı, beklentilerimizi anlamanı ve arka planın da dahil olmak üzere senin hakkında daha fazla bilgi edinmek için sorabileceğimiz sorulara hazır olmanı bekliyoruz.

Açık havada gülümseyen ve kucaklaşan iki kişi