WHO YOU'LL WORK WITH

You'll join our Global Signature Services and Experiences team, working alongside innovators dedicated to delivering elevated retail experiences. You'll be a critical connector, partnering with cross-functional teams including Retail Operations, Creative, Brand, Digital, Product, and Geo teams to operationalize, refine and scale our signature services portfolio.

WHAT YOU'LL WORK ON

As our Signature Services Operations Lead, you will be responsible for:

• Gathering and synthesizing inputs from cross-functional teams to identify operational requirements, capabilities, and procedures necessary to deliver scalable and consistent services
• Standardizing, operationalizing, and managing the Global Nike Signature Services portfolio to ensure consistent delivery across all Nike Store tiers
• Developing comprehensive operational playbooks and implementation frameworks that enable seamless execution of services across global markets
• Establishing and maintaining governance structures, engagement models, and service portfolio reviews
• Partnering with Geo teams to support pilot execution, scale signature services post-pilot, and facilitate the learning process
• Creating clear plans that address viability, scalability, and profitability requirements for all signature services
• Ensuring services are designed for 365-day retail operations while maintaining flexibility to activate during seasonal campaigns and key moments
• Collaborating with cross-functional partners to establish core capabilities that enable service expansion according to the roadmap

WHO WE ARE LOOKING FOR

• Bachelor's degree in Marketing or Business or related field. Will accept any suitable combination of education, experience and training
• A highly organized operational leader with proven experience in scaling programs across a global marketplace
• A systems thinker who can navigate complex operational challenges, synthesize inputs from diverse teams, and design scalable solutions that balance strategic priorities with technical and operational feasibility
• An execution-focused professional who can break down complex initiatives into actionable workstreams
• A skilled project manager who can coordinate multiple stakeholders and deliver results on time
• Someone who thrives on creating structure and clarity in ambiguous situations
• An effective communicator who can develop clear documentation and guidelines
• A problem-solver who can identify and remove barriers to execution
• Experience in retail operations and cross-functional team leadership

This role requires someone who is primarily focused on turning vision into reality through methodical planning, strong organizational skills, and relentless execution focus.

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.